Ethnographies of Diagnostic Work

1. Front Matter

   Pages i-xv

   PDF

2. Ethnographies of Diagnostic Work: Introduction

   1. Ethnographies of Diagnostic Work: Introduction

      • Monika Büscher, Dawn Goodwin, Jessica Mesman

      Pages 1-14

3. Finding Fault with Fault-Finding

   1. Front Matter

      Pages 15-15

      PDF

   2. Reading the Signs: Prison Officers’ Mindful Diagnosis of Potential Self-Harm and Suicide

      • Anita Wilson

      Pages 17-34

   3. Making and Breaking Troubleshooting Logics: Diagnosis in Office Settings

      • Jacki O’Neill

      Pages 35-53

   4. Making Matters Speak in Railway Maintenance

      • Johan M. Sanne

      Pages 54-72

   5. Sensing the Way: Embodied Dimensions of Diagnostic Work

      • Dawn Goodwin

      Pages 73-92

4. A Topography of Diagnostic Work

   1. Front Matter

      Pages 93-93

      PDF

   2. Diagnostic Work in Collaborative Practices in Neonatal Care

      • Jessica Mesman

      Pages 95-112

   3. Diagnosis as Dialogue: Diagnostic Work in Calls to a Technical Support Helpline

      • Alan Firth, Michael Emmison

      Pages 113-132

   4. Heartfelt and Heartseen: Making a Diagnosis through Coronary Angiogram

      • Paula Byrne, Katrina Stengel

      Pages 133-148

   5. Managing the Diagnostic Space in Calls for Help

      • Jillian Pooler

      Pages 149-167

5. Towards a New Conceptualisation of Diagnostic Work

   1. Front Matter

      Pages 169-169

      PDF

   2. Matereal Methods

      • Monika Büscher, Preben Holst Mogensen

      Pages 171-192

   3. Diagnosing and Acting upon Dementia: Marte Meo

      • Ingunn Moser

      Pages 193-208

   4. Will-ful Cyborgs? Producing Selves via VET

      • Alexandra Choby

      Pages 209-226

   5. Suspicious Minds?

      • Roger S. Slack, Rob Procter, Mark Hartswood, Alexander Voss, Mark Rouncefield

      Pages 227-244

   6. Moving towards a New View of Diagnostic Work: Some Implications

      • Roland Bal, Monika Büscher, Dawn Goodwin, Jessica Mesman, Daniela Sangiorgi, Andrew Smith

      Pages 245-260

6. Back Matter

   Pages 261-264

   PDF

This book explores ethnographic studies of diagnostic work in diverse settings. Switching attention from product ('diagnosis') to process ('diagnosing'), it reveals the importance of collaborative, socio-material, technologically augmented practices, exploring the potential of the multi-disciplinary studies presented to inform innovation.

• ethnography
• innovation
• Office

• Lancaster University, UK

  Monika Büscher, Dawn Goodwin

• Maastricht University, The Netherlands

  Jessica Mesman

ROLAND BAL is Professor and Chair of the Department of Healthcare Governance in the institute of Health Policy and Management in Rotterdam University, the Netherlands MONIKA BÜSCHER is Senior Lecturer in the Centre for Mobilities Research at the Sociology Department and ImaginationLancaster at Lancaster University, UK PAULA BYRNE is Lecturer in the Medical School at the University of Liverpool, UK ALEXANDRA CHOBY has worked as a Visiting Professor at Stanford, Virginia Commonwealth University and James Madison University and as a Research Assistant at the Center for AIDS Prevention at UCSF, USA MICHAEL EMMISON is Reader in Sociology, University of Queensland, Australia ALAN FIRTH is Senior Lecturer in Applied Linguistics at the School of Education, Communication and Language Sciences at Newcastle University, UK DAWN GOODWIN is Social Science Lecturer in Medical Education at Lancaster University, UK MARK HARTSWOOD is Research Associate in the School of Informatics, at the University of Edinburgh, UK JESSICA MESMAN is Senior Lecturer at the Department of Technology and Society Studies at Maastricht University, the Netherlands PREBEN HOLST MOGENSEN is Associate Professor at the Computer Science Department, University of Aarhus, Denmark and CEO, partner and co-founder of 43D ApS INGUNN MOSER is Dean and Professor in the Department of Nursing, Diakonhjemmet University College, in Oslo, Norway JACKI O'NEILL is Researcher in the Work Practice Technology Group at Xerox Research Centre Europe, France JILLIAN POOLER is a PhD student at Loughborough University, UK ROB PROCTER is Professor and Research Director of the National Centre for e-Social Science, University of Manchester, UK MARK ROUNCEFIELD is Microsoft European Research Fellow and Senior Research Fellow in the Department of Computing, Lancaster University, UK JOHAN M. SANNE is Associate Professor at the Department of Technology and Social Change, Linköping University, Sweden ROGER S. SLACK teaches Sociology and Social Research at the University of Bangor, UK KATRINA STENGEL is Research Associate in the Observatory on End of Life Care, Lancaster University, UK ALEX VOSS works for the ESRC National Centre for e-Social Science at Manchester University, UK ANITA WILSON is Research Fellow in the Literacy Research Centre at Lancaster University, UK

Policies and ethics