All Palgrave Macmillan titles are distributed through our distribution company, Macmillan Distribution Ltd. There are five principal methods that booksellers and wholesalers can use to order Palgrave Macmillan titles, as listed below.
N.B. Booksellers in Australia, New Zealand, Hong Kong, Indonesia, Malaysia and Singapore should contact their local supplier and distributor for ordering purposes (as listed under Addresses Worldwide in Contact Us).
Booksellers in the USA and Canada should contact our US division
Five Ways of Ordering Palgrave Macmillan Titles1. PubEasy: Account holding customers can use PubEasy, the Online Ordering & Enquiry System, to fulfil their ordering requirements. Click here for further information about this service.
2. TeleOrdering: Palgrave Macmillan is a firm supporter of the TeleOrdering system for booksellers and wholesalers.
3. EDI and BUYLINE: Palgrave Macmillan is committed to the development of leading EDI techniques and as such we can also receive orders by BUYLINE or EDI and send back valuable information via EDI in the form of acknowledgements, delivery notes and invoices.
4. E-mail, Fax, Telephone or Post: You may send your order for processing via e-mail, fax, telephone or post. Please quote the reference NET in all correspondence and remember to include:
All correspondence should be directed to:
Macmillan Distribution Customer Services
Brunel Road
Basingstoke
Hampshire RG21 6XS
Tel: 01256-302699
Fax: 01256-364733
e-mail: orders@palgrave.com
Web: macmillandistribution.co.uk
5. Sales Representative: You may also order titles through your Palgrave Macmillan Sales Representative.
Palgrave Macmillan are able to offer you a Series Standing Order Service. This means that by placing an order you can automatically receive all new books published in a series without having to reorder.
Placing a Series Standing Order
To record a Standing Order you simply place an order via our Sales or Customer Service departments using the relevant Standing Order ISBN, exactly as you would if you were ordering any other book.
Please feel free to contact your Palgrave Macmillan Sales Representative with any queries or problems you may have regarding your Account or Trading Terms with Palgrave Macmillan.
Opening an AccountCustomers who do not currently have an account but wish to open one should contact the Palgrave Macmillan Sales Offices (see below for relevant territories) at:
Palgrave Macmillan
Houndmills
Basingstoke
Hampshire RG21 6XS
United Kingdom
Tel: +44 (0) 1256 329242
Fax: + 44 (0) 1256 330688
Booksellers should contact:
Sales Coordinator
Tel: +44 (0)1256 302721
Fax: +44 (0)1256 330688
e-mail: uksalescoordinator@palgrave.com
In the UK, Europe and Republic of Ireland Palgrave Macmillan offer an Open Returns Policy. This policy ensures that returns do not need to be authorised by our representatives or head office. Fulfilling the simple parameters described below is all that is required.
To ensure effective and timely processing of returns, an essential part of the service is the "pre-booking" procedure also detailed below. It is important that you comply with this carefully.
Pre-Booking ProcedureThe following industry standard conditions apply:
All return carriage costs to be borne by the customer, except as below;
Returns received in unsaleable condition may be re-charged and held for collection for 28 days after which they may be destroyed.
If you have any queries regarding this returns policy please contact:
Sales Coordinator
Tel: +44 (0)1256 302721
Fax: +44 (0)1256 330688
e-mail: uksalescoordinator@palgrave.com