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1. Which of the following is the best example of an organization?
   1.   ?    the class of 2007
   2.   ?    the country of Poland
   3.   ?    a university
   4.   ?    shoppers in a department store
2. The field of organizational behaviour is primarily concerned with:
   1.   ?    the behaviour of individual and groups
   2.   ?    how resources are effectively managed
   3.   ?    control processes and interactions between organizations, external and evaluative context
   4.   ?    A and C above
   5.   ?    A and B above
3. From a sociological point of view, gender is __________:
   1.   ?    a socially constructed phenomenon
   2.   ?    a biologically based classification scheme
   3.   ?    a feminist paradigm
   4.   ?    a socially constructed phenomenon and biologically based classification scheme
   5.   ?    none of the above
4. Social stratification is __________ process in which people in socities are ranked on a scale of social worth.
   1.   ?    an arbitrary
   2.   ?    a systematic
   3.   ?    an automatic
   4.   ?    a random
5. A social __________ is a large group of people in a given society who have a similar degree of access to material resources such as income, wealth or property.
   1.   ?    class
   2.   ?    structure
   3.   ?    caste
   4.   ?    category
   5.   ?    none of the above
6. A _________ process refers to a two-way interaction, the interplay between two potential opposites that leads to a third possibility:
   1.   ?    dualistic
   2.   ?    systematic
   3.   ?    dialectic
   4.   ?    functional
   5.   ?    a and d above
7. A researcher with a symbolic interactionist orientation would be most likely to do research on which of the following question (s)?
   1.   ?    Is conflict inevitable in a work group?
   2.   ?    What is the effect of unemployment on strike patterns in a country?
   3.   ?    What function does employment law serve for work organizations?
   4.   ?    Which unstated norms govern the interactions between work team members?
   5.   ?    All of the above
8. The mail survey is favoured by ___________ researchers.
   1.   ?    qualitative
   2.   ?    case
   3.   ?    quantitative
   4.   ?    feminist
   5.   ?    a and d above
9. Which of the following statements is not an intrinsic reward?
   1.   ?    feelings of accomplishment
   2.   ?    promotion
   3.   ?    autonomy in the work
   4.   ?    status
   5.   ?    b and d above
10. The factory system transformed the nature of work in which one of the following ways?
    1.   ?    Artisans power over production process increased
    2.   ?    Employees could claim that: “Machines increased my skill.”
    3.   ?    Factory owners had less control over the production process
    4.   ?    Products became standardized, and workers performed specific tasks in the production process
    5.   ?    All of the above
11. The intended outcome of the factory system to improve productivity also helped to develop awareness among the workforce of their conditions of employment and trade unions. This illustrates:
    1.   ?    inequality
    2.   ?    Marx’s dialectic materialism
    3.   ?    Weber’s paradox of consequence
    4.   ?    Weber’s ideal type
    5.   ?    None of the above
12. ________ work is of an intellectual nature, non-repetitive, result-orientated, and engaging scientific and/or artistic knowledge demanding continuous learning and creativity.
    1.   ?    emotional
    2.   ?    service
    3.   ?    knowledge
    4.   ?    traditional
    5.   ?    a and b above
13. Which of the following sociologists is associated with research on emotional labour?
    1.   ?    Karl Marx
    2.   ?    Arlie Hochschild
    3.   ?    Harry Braverman
    4.   ?    Mary Wollstonecraft
    5.   ?    C. Wright Mills
14. Karl Marx called the process where humans create external objects from their internal thoughts ________________.
    1.   ?    alienation
    2.   ?    surplus value
    3.   ?    objectification
    4.   ?    commodification
    5.   ?    none of the above.
15. ____________ is a condition in which social control becomes ineffective as a result of the loss of shared values and a sense of purpose in society.
    1.   ?    anomie
    2.   ?    solidarity
    3.   ?    alienation
    4.   ?    utopia
    5.   ?    modernity
16. ____________ refers to the overall process by which reality is mastered by calculation and rational action, while ____________ refers to the capacity of human action to be subject to calculation about means and ends.
    1.   ?    Mechanization, rationality
    2.   ?    Rationality, time and motion
    3.   ?    Rationalization, rationality
    4.   ?    Time and motion, bureaucratization
    5.   ?    Bureaucratization action and time and motion
17. According to the systems view of organizations, transformation processes are carried out by:
    1.   ?    technology
    2.   ?    structure
    3.   ?    people
    4.   ?    tasks
    5.   ?    All of the above