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1. Which of the following is not a work group?
   1.   ?    advertising team
   2.   ?    board of directors
   3.   ?    audit team
   4.   ?    group of employees travelling by train
   5.   ?    project team
2. Group ___________ is a stable pattern of social interaction among members created by a role structure and group norms:
   1.   ?    bonding
   2.   ?    relationship
   3.   ?    cohesiveness
   4.   ?    structure
   5.   ?    synergy
3. According to Tuckman and Jensen, the stage where the group resolves its conflicts is called:
   1.   ?    adjourning
   2.   ?    forming
   3.   ?    norming
   4.   ?    performing
   5.   ?    storming
4. Which of the following is not generally a source of group cohesiveness?
   1.   ?    shared traumatic stress
   2.   ?    social interaction
   3.   ?    shared goals
   4.   ?    shared success
   5.   ?    similar values
5. Which of the following statements about group norms is true?
   
   
   1.   ?    norms shape appropriate behaviour in a group
   2.   ?    norms apply only to human behaviour, not to inner thoughts
   3.   ?    norms are generally developed only for behaviours which are viewed as important by most group members
   4.   ?    a and c above
   5.   ?    a, b, and c above
6. “Don’t dominate the discussion at a team meeting” is an example of:
   
   
   1.   ?    groupthink
   2.   ?    a performance norm
   3.   ?    a behaviour norm
   4.   ?    cohesiveness
   5.   ?    group synergy
7. ___________is the tendency of highly cohesive groups to value consensus at the price of decision quality:
   1.   ?    groupthink
   2.   ?    group process
   3.   ?    group norm
   4.   ?    group development
   5.   ?    group synergy
8. According to job characteristics theory, which elements (s) is hypothesized to have a direct impact upon the critical psychological state of experienced responsibility for outcomes of the work?
   1.   ?    task identity
   2.   ?    feedback from the job
   3.   ?    autonomy
   4.   ?    task significance
   5.   ?    a and b above
9. According to job characteristics theory, which of the critical psychological states must be present in order for internal work motivation to be high?
   1.   ?    knowledge of the actual results of the effort
   2.   ?    experienced meaningfulness of the work
   3.   ?    experienced responsibility for the outcomes of the work
   4.   ?    b and c above
   5.   ?    a, b and c above
10. According to job characteristics theory, which of the critical psychological states must be present in order for internal work motivation to be high?
    1.   ?    knowledge of the actual results of the effort
    2.   ?    experienced meaningfulness of the work
    3.   ?    experienced responsibility for the outcomes of the work
    4.   ?    b and c above
    5.   ?    a, b and c above
11. Which of the following is not a nonverbal cue?
    1.   ?    facial expression
    2.   ?    posture
    3.   ?    eye contact
    4.   ?    vocabulary level
    5.   ?    hand gesture
12. Which attribute should managers use to persuade their employees?
    1.   ?    physical attractiveness
    2.   ?    expertise
    3.   ?    rhetorical sensitivity
    4.   ?    formal status
    5.   ?    trust worthiness
13. Which of the following may determine an organization’s economic survival and competitiveness in the global marketplace?
    1.   ?    low wages
    2.   ?    outsourcing
    3.   ?    ethno-centrism
    4.   ?    translators
    5.   ?    cross-cultural communications
14. Awareness of the differences between the conversational styles of men and women may facilitate organizational effectiveness in which of the following areas?
    1.   ?    training
    2.   ?    recruiting
    3.   ?    promoting
    4.   ?    retraining
    5.   ?    all of the above
15. Classical theory of decision making assumes that information:
    1.   ?    can be confusing
    2.   ?    can be costly
    3.   ?    is always correct
    4.   ?    is freely available
    5.   ?    all of the above
16. According to classical theory of decision making, the first step in the decision-making process is:
    1.   ?    setting goals and objectives
    2.   ?    generating alternatives courses of action
    3.   ?    perception of a problem or opportunity
    4.   ?    gathering relevant information
    5.   ?    evaluating the situation
17. Which of the following is not one of the symptoms of groupthink?
    1.   ?    stereotyping of out-groups
    2.   ?    collective rationalization
    3.   ?    the reduction of dissonance
    4.   ?    belief in the morality of the group
    5.   ?    the illusion of invulnerability
18. In terms of the generation of creative ideas, it appears that:
    1.   ?    brainstorming is superior to the Delphi technique but inferior to nominal group techniques
    2.   ?    brainstorming is superior to both Delphi and nominal group techniques
    3.   ?    both the nominal group and Delphi techniques are superior to brainstorming
    4.   ?    brainstorming is superior to the nominal group techniques
    5.   ?    all of the above
19. ‘A has power over B to the extent that he can’t get B to do something B would not otherwise do’ rests on:
    1.   ?    the authority of A
    2.   ?    the charisma of A
    3.   ?    the weakness of B
    4.   ?    the social institutions that provide a context for both A and B
    5.   ?    all of the above
20. In Giddens’ theory of power:
    1.   ?    Takes into account the broader role of economic institutions and processes of surveillance
    2.   ?    focuses on how structures determine how people act toward one another
    3.   ?    deals with how governments have control of coercion in the form of police and armies
    4.   ?    a and c
    5.   ?    a and b
21. According to Steven Lukes’ model:
    1.   ?    power and influence involve authority
    2.   ?    all power is coercive
    3.   ?    all influence is coercive
    4.   ?    conflicts of interest produce the need for authority
    5.   ?    coercion is a form of influence
22. The concept of hegemony as described in the text:
    1.   ?    is focused on domination and leadership
    2.   ?    is focused on how authority is invested in particular individuals
    3.   ?    is a focus on how compromise must be avoided
    4.   ?    a and b
    5.   ?    b and c