Welcome to the companion website for

Services Marketing

Text and Cases
Third edition

by Steve Baron, Kim Harris and Toni Hilton

On this website you’ll find detailed information about the book, together with an extensive range of teaching and learning resources, including:

For lecturers

• Guide to case studies
• PowerPoint slides

For students

• Hints for discussion questions

Click on the links above to access the materials you’re looking for, or use the navigation panel to the left of the screen.

Other areas of interest: