Contents

A list of parts and chapters in the book is shown below. Full contents are also available to view in PDF form, including a complete list of figures, tables and case studies.

Chapter 1 Introduction: The domain of business information systems

Part I Key concepts
Chapter 2 Organisations and systems
Chapter 3 Data, information and knowledge
Chapter 4 Information systems

Part II Understanding ICT
Chapter 5 Communication infrastructure
Chapter 6 ICT systems infrastructure

Part III Applying information systems to business
Chapter 7 The business environment
Chapter 8 Electronic business and electronic commerce
Chapter 9 Assessing the use and impact of information systems

Part IV Managing information systems in business
Chapter 10 Planning, strategy and management
Chapter 11 Services, projects and operations
Chapter 12 Development
Chapter 13 Successful informatics practice

Case studies
Glossary
Index