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Chapter 5 material - Self-assessment review questions and answers for Chapter 5

Project communication with the customer is crucial to a project's success. This communication takes place between the executives, project managers, and employees of both the customer and the contractor. The key to success is that the formal communication should go through which of the following people?
1. The project manager
2. The project sponsor
3. An executive
4. Functional managers

When a Director of Project Management is making a decision on whether or not a project requires a project manager, the Director should do which of the following?
1. Develop evaluation criteria that allow consideration of all relevant factors
2. Consider only the importance of the project's customer to the organisation
3. Assign the most senior project managers to larger projects and the junior project managers to smaller projects
4. Consider only the financial value of the project

Which of the following is correct? The swiftest and most effective communications take place among people with:
1. common points of view
2. dissimilar interests
3. the ability to reduce perception barriers
4. good encoding skills

A programme can be best described as:
1. A grouping of related activities, which last two years or more
2. The first major subdivision of a project
3. A grouping of projects, similar in nature, which support a product, product line or strategic plan
4. Another name for a project

On which projects is integration most complicated?
1. Large, labour-intensive
2. Large, capital
3. Small, capital
4. Small, labour-intensive

Which of the following statements illustrates a major difference between project managers and project champions?
1. Project managers prefer to work individually whereas project champions prefer to work in groups
2. Project managers seek perfection whereas project champions seek what is possible
3. Project managers manage things whereas project champions manage people
4. Project managers will seek to meet objectives whereas project champions will seek to exceed objectives

Which of the following personnel changes do customers dislike the most?
1. Changing project manager in midstream
2. Changing project sponsor in midstream
3. Changing key project office personnel in midstream
4. Changing key functional employees in midstream

Setting project selection criteria and establishing project priorities is the responsibility of which people on a project?
1. The project manager
2. Line managers
3. Senior management or sponsors
4. Customers

Individuals or organisations with active involvement or active interest in a project are called:
1. Team members
2. Parent organisation
3. Client organisations
4. Stakeholders

Who normally has the responsibility for determining "who" will do the work, "where" the work will be done, and "how" the work will be done in a project?
1. Project manager
2. Line manager
3. Senior levels of management
4. Customer interface

Perception barriers can occur because individuals:
1. View the same message in different ways
2. Have different experiences
3. Use words that do not have precise meanings
4. All of the above