Contents

PART I: THE NATURE OF CHANGE
Patterns of Change
The Process of Change
PART II: RECOGNIZING THE NEED FOR CHANGE AND STARTING THE CHANGE PROCESS
Recognising the Need for Change
Starting the Change Process
PART III: DIAGNOSIS
Open Systems Models and Alignment
Other Diagnostic Models
Gathering and Interpreting Information for Diagnosis
PART IV: MANAGING THE PEOPLE ISSUES
Power, Politics and Stakeholder Management
The Role of Leadership in Change Management
Communicating Change
Motivating Others to Change
Managing Personal Transitions
Modes of Intervening
PART V: PLANNING AND PREPARING FOR IMPLEMENTATION
Shaping Implementation Strategies
Developing a Change Plan
Types of Intervention
Selecting Interventions
PART VI: IMPLEMENTING CHANGE
Collective Learning in Organisations
Action Research
Appreciative Inquiry
Training and Development
High Performance Management
Business Process Re-engineering
Lean *NEW*
Restructuring for Strategic Gain: Mergers & Acquisitions *NEW*
Merging Groups:Combining People for Effective Performance*NEW*
PART VII: REVIEWING CHANGE
Reviewing Change
PART VIII: SUSTAINING CHANGE
Making Change Stick *NEW*
Spreading Change *NEW*
Pulling it all Together: Concluding Case

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