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Students Zone - Chapter 4 Designing and Developing Services and Products

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Although operations is not primarily responsible for designing services and products, post-launch provision rests with this function. Identifying the cost, quality conformance and delivery implications of proposals, therefore, is a critical contribution by operations to design outcomes .

• Executive Overview
• Interactive Self-Check Questions
• Assignments SAs/DQs

Useful Weblinks

• Fiat: www.fiat.com
• Asahi Breweries: www.asahibeer.co.jp/english/
• Microsoft: www.microsoft.com
• GlaxoSmithKlein: www.gsk.com
• Handels Bank NW: www.lhb.de
• Toyota: www.toyota.com
• Sonoco: www.sonoco.com
• Assa Abloy: www.assaabloy.com
• British Airways: www.ba.com
• Virgin Atlantic: www.virginatlantic.com