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Students Zone - Chapter 5 Designing Service Delivery Systems
The essence of a service business is to provide and sell services. Therefore, how a company delivers the services it offers will impact customer experience and directly influence repeat purchase decisions. Consequently, how services are provided is central to both sales revenue and profit growth.
- Royal Bank (Canada): www.royalbank.com
- Thomas Cook/West Deutsche Landesbank: www.thomascook.co.uk
- HSBC’s First Direct: www.firstdirect.com
- Garden Escape: www.burpee.com
- Moscow Scientific Institute for Eye Microsurgery: http://eng.mntk.ru
- NCR: www.ncr.com
- Safeway: www.safeway.com
- Sainsbury’s: www.sainsbury.co.uk
- Optimal Robotics: www.optimalgrp.com
- Marks and Spencer: www.marksandspencer.com
- Waitrose: www.waitrose.com
- Direct Line: www.directline.com
