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Operations
Management - Second Edition *** if you are still using the first edition click here for companion resources *** Student Zone Resources to help you as you study Operations Management 2nd Edition Excel data files used in Operations Management 2nd Edition: Spreadsheets used in Part 5 of Operations Management, Managing Operations in Practice: Long Case Studies. Giving you access to data used and possibility of adapting data - useful in answering case study questions and understanding impact of changing circumstances. Spreadsheets from Part 5 of Operations Management, Managing Operations in Practice: Long Case Studies Weblinks: These weblinks from Operations Management are
taken from the book and arranged in the same order as they are found
there. Chapter 1 Managing Operations
Chapter 2 Operations Stratergy
Chapter 3 Managing People
Chapter 4 Designing and Developing
Services and Products
Chapter 5 Designing Service Delivery
Systems
Chapter 6 Designing Manufacturing
Processes
Chapter 7 Location and Layout
Chapter 8 Managing Capacity
Chapter 9 Technology Developments
Chapter 10 Operations Scheduling and
Execution
Chapter 11 Managing Quality
Chapter 13 Managing and Controlling the
Operations System
Chapter 14 Process and Delivery System
Reliability and Maintenance
Chapter 15 Time and Productivity
Chapter 16 Improving Operations
Case Study 3: British Airways
Case Study 12: The Ipswich Hospital NHS
Trust
Case Study 13 Lloyds TSB
Case Study 14 McDonald’s Corporation
Case Study 17 Pret A Manger
Case Study 21 Selfridges
Case Study 22 Southwest Airlines
Case Study 26 The Turn of an Unfriendly
Card
Case Study 28 What They Teach You at
Disney U(niversity)
Case Study 31 Zara
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Copyright © 2004 Macmillan Publishers Ltd. |