website title

Students Zone

*** if you are still using the first edition click here for companion resources ***

Resources to help you as you study Operations Management 2nd Edition

Audio introduction to the book, access to the preface and a sample chapter and sample case study with links to Teaching Notes, exhibits and relevant websites. Lists of Long Case Studies and Case Examples are provided, as well as Case Studies in Context, an audio application of learning points to core theory. Furthermore, students are given access to chapter-by-chapter content, including interactive self-testing and useful links to websites featured in the book.

• Audio introduction to the book (coming soon)
  
• Table of Contents PDF
  
• Extended Table of Contents PDF
  
• Preface PDF
  
• Sample Chapter 5 PDF
  
• Sample Case Study 17 PDF
  
• List of Long Case Studies and Weblinks

• Case Matrix PDF
  
• List of Case Examples PDF
  
• Excel Spreadsheets of Case Studies
  
• Audio Case Studies in Context (coming soon)

Chapter by chapter resources

• Chapter 1 Managing Operations
• Chapter 2 Operations Strategy
• Chapter 3 Managing People
• Chapter 4 Designing and Developing Services and Products
• Chapter 5 Designing Service Delivery Systems
• Chapter 6 Designing Manufacturing Processes
• Chapter 7 Location and Layout
• Chapter 8 Managing Capacity
• Chapter 9 Technology Developments
• Chapter 10 Operations Scheduling and Execution
• Chapter 11 Managing Quality
• Chapter 12 Managing Inventory
• Chapter 13 Managing the Supply Chain
• Chapter 14 Process and Delivery System Reliability and Maintenance
• Chapter 15 Time and Productivity
• Chapter 16 Improving Operations