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Chapter 9: Global operations

• Back office
• BOT
• Bricks and mortar
• Browsers
• Business-to-business (B2B) marketplaces
• Competencies of plant
• Cross-border management capabilities
• Distribution function
• Dotcom companies
• e-commerce
• Electronic data interchange (EDI)
• Electronic marketplaces
• Front office
• Intermediaries
• Location
• Logistics
• Network architecture
• Plant competencies
• Procurement
• Reach versus richness
• Strategic role
• Turnkey project
• Web-enabled company
• Web-enabling capabilities