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Chapter 11 Cross-cultural management

(1) What types of cultural differences can business managers experience? Give examples.
(2) What is the ‘silent language’ of negotiation?
(3) A lower-level manager discovers that his boss is making a wrong decision that could affect the
company negatively. Looking at Hofstede’s cultural mapping shown in Figure 11.2, how would you
expect this manager to behave if she/he was: an Indonesian? an Australian?
(4) What consequences can you draw from Laurent’s management assumptions differences for the
organisation of a subsidiary in China?
(5) What cultural issues can you anticipate when a partnership is planned between a UK-listed e-company
and a Korean family conglomerate?
(6) How would you recommend an American manager to plan a negotiation with a Japanese counterpart?
(7) What ‘cultural misbehaviour’ of misunderstanding have you experienced personally or have you heard
of? How could it have been avoided?