careerskillsorg.uk
Resources for each step
- Step 1 Getting Started
- Step 2 Your Personal Sales “Tool Kit”
- Step 3 Searching for Opportunities
- Step 4 Your interview "Tool Kit"
- Step 5 Communication Tools
- Step 6 The Interview
- Step 7 & 8 After the Interview; Into the Future …
Career Skills - Step 5 has been developed to give students an insight (or reminder) into the key issues of communication. The techniques covered are intended to be thought provoking and encourage a close examination of individual’s actual communication skills.
Aims
Students will appreciate the various ways in which we communicate and have
opportunities for self-assessment. They will understand the effect their actions
and attitudes have on others and acquire techniques enabling the development of
effective communication skills.
Learning outcomes
It is expected that students will:
- understand
the different ways in which communication can take place and the component
parts of any communication - good and bad
(reference pages 74 to 76)
- identify,
recognize and appreciate the impact barriers can have on effective
communication (reference page 78)
- recognise
the need for concentration and meaningful feedback on listening skills (reference
page 75)
- explore and develop an understanding of body language (reference page 76)
- practise and improve their communication skills (reference page 79)
Resources needed
Student copies of Career Skills allowing personal note making and research. Other resources could include:
- Briefs for role plays
- Video camera and/or tape recorder (if available)
- Visual displays of body language
Tutorial structure for group or individual support
The detailed content of Step 5 in Career Skills gives extensive
examples of communication techniques, barriers, etc., which could be used to
develop tutorials for group or individual support:
- group discussion on communication – good and bad, with feedback;
- group work to discuss elements for communication – content, delivery, style, attitude, judgement and listening;
- read/listen to local news events and write own reports – with restricted word allowances;
- research styles used in media – identify good/bad practice;
- issue examples of poor writing leading to misunderstandings researched from media reports;
- listening exercises – “Chinese Whispers” could even be used;
- explore impact/interpretation of body language – include misleading signs;
- group/team discussion to investigate barriers to communication – with group tasks to develop examples for feed back;
- students to prepare and present an individual instruction session on any topic to assist confidence building (limit to say 10 minutes).
