Palgrave Macmillan and the editorial team have selected this set of papers from the archive of the journal to give a representative sample of the best of our content.
These papers, listed in chronological order, are available free to read and download for the next two months.
Creating customer value through omnichannel service delivery: a study of the French insurance market; Ilaria Dalla Pozza
Customers’ satisfaction with fintech services: evidence from Brazil; Emerson Wagner Mainardes, Priscilla Maria Ferreira Costa & Silvania Neris Nossa
Does information seeking moderate the relationship between financial loan inclusion and Fintech P2P lending?; Rayenda Khresna Brahmana, Maria Kontesa & Josephine Tan-Hwang Yau
Gender-based conversational interface preferences in live chat systems for financial services; Muhanad Shakir Manshad & Daniel C. Brannon
Classifying potential users of live chat services and chatbots; Lova Rajaobelina & Line Ricard
Do corporate social responsibility and corporate image influence performance of the financial sector?; Collins Kankam-Kwarteng, George Nana Agyekum Donkor, Francis Osei & Ofosu Amofah
Ethical dilemma at work: the viewpoint of bank marketers in Nigeria; Henry Egbezien Inegbedion, Emmanuel Inegbedion, Samuel Osifo & Sarah Adeyemi
Creating advocates: understanding the roles of CSR and firm innovativeness; Syed Shujaat Ali Shah & Zia Khan
The effect of near- versus distant-future mindsets on socially responsible investors’ mutual fund preferences; David L Alexander, John J Sailors, Jamal A Al-Khatib & Mohammed I Al-Habib
Who is responsible for rehabilitating the poor? The case for church-based financial services for the poor; Paul Sergius Koku & Hannah Emma Acquaye
