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Ombudsmen at the Crossroads

The Legal Services Ombudsman, Dispute Resolution and Democratic Accountability

Authors: O'Brien, Nick, Seneviratne, Mary

  • Uses the Legal Services Ombudsman (LSO) as a case study to explore the development of the ombudsman concept over 20 yearsAssesses the legacy of the LSO from the perspective of the history of professional regulationAppeals to students and scholars of public administration, public law and political theory                                                                                       

Buy this book

eBook £29.99
price for United Kingdom (gross)
  • ISBN 978-1-137-58446-5
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover £37.99
price for United Kingdom (gross)
  • ISBN 978-1-137-58445-8
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
About this book

This book charts the evolution of the Legal Services Ombudsman for England and Wales. Established in 1990, it had a statutory remit that explicitly recognized its dual responsibility for consumer dispute resolution and democratic accountability. It was replaced in 2010 by a very different type of ombudsman institution. The book describes how the Ombudsman reconciled its different roles and how far it succeeded in changing the mentality of the legal profession. The authors relate the Ombudsman’s successes and failures to current debates facing the ombudsman and regulatory community, and highlight the continuing potential of the ombudsman institution. The ombudsman institution emerges as a ‘third way’ between the courts and various forms of alternative dispute resolution, and as a creative and democratic means of responding to public grievance.                                                                                                                   

About the authors

Nick O’Brien is Honorary Research Fellow at Liverpool University, UK. He was Legal Director of the Disability Rights Commission between 2000 and 2007, and Specialist Adviser to the House of Commons Public Administration Select Committee inquiry on the UK Parliamentary Ombudsman 2013-14. 
Mary Seneviratne is Emeritus Professor of Law, Nottingham Trent University, UK. She was formerly a Member of the Administrative Justice and Tribunals Council, and Adviser to the Scottish Parliament Justice Committee. She is author of The Legal Profession: Regulation and the Consumer (1999), and Ombudsmen: Public Services and Administrative Justice (2002).                                                                          

Table of contents (7 chapters)

  • Introduction

    O’Brien, Nick (et al.)

    Pages 1-5

  • Professional Context and Regulatory Background: “Fat Cats” and Frustrated “Consumers”

    O’Brien, Nick (et al.)

    Pages 7-14

  • The LSO, Market Forces and the Challenge to Professional Self-Regulation in the 1980s

    O’Brien, Nick (et al.)

    Pages 15-27

  • The LSO in Practice 1991–1997: Democratic Accountability and the “Creaking System”

    O’Brien, Nick (et al.)

    Pages 29-51

  • The LSO in Practice 1998–2002: Consumer Dispute Resolution and “The Regulatory Maze”

    O’Brien, Nick (et al.)

    Pages 53-69

Buy this book

eBook £29.99
price for United Kingdom (gross)
  • ISBN 978-1-137-58446-5
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover £37.99
price for United Kingdom (gross)
  • ISBN 978-1-137-58445-8
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
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Bibliographic Information

Bibliographic Information
Book Title
Ombudsmen at the Crossroads
Book Subtitle
The Legal Services Ombudsman, Dispute Resolution and Democratic Accountability
Authors
Copyright
2017
Publisher
Palgrave Macmillan UK
Copyright Holder
The Editor(s) (if applicable) and The Author(s)
eBook ISBN
978-1-137-58446-5
DOI
10.1057/978-1-137-58446-5
Hardcover ISBN
978-1-137-58445-8
Edition Number
1
Number of Pages
XIII, 117
Topics