Palgrave.com Help - Ordering Help

• About the Palgrave Macmillan website
• Catalogue
• Contacts at Palgrave Macmillan
• Customer Services
• Flyer download help
• Information for authors
• Information for booksellers and wholesalers
• Information for librarians (UK)
• PDFs & Adobe Acrobat Reader
• Digital media help
• Website & technical queries

About the Palgrave Macmillan website

Our aim is to support our customers as effectively and efficiently as possible. As part of our commitment to giving you the best possible service:

• Subject Specific Resource Areas containing information about our books, authors, subject-related news, promotions, textbook web sites, links to other subject-related web sites, important contacts and joining our e-mail list. Each subject area also takes you to a list of titles published by Palgrave Macmillan which are available to order online.
• Fully searchable Catalogue of over 12000 titles.
• Online Ordering service for purchasing books and requesting inspection or review copies.
• Dedicated areas for our Authors and Booksellers
• About Us, Contact Us and Help areas containing detailed company information alongwith contact details and facilities for enquiry and feedback.

These features build on the strong appeal of the Palgrave Macmillan web site and ensure it remains customer focused. All these areas will be continually updated so please remember to bookmark this site and visit Palgrave Macmillan on a regular basis. Alternatively, you can join one or all of our e-mail lists, found under each subject area, to receive the latest news on our publications.

The Materials on the Site are provided "AS IS" WITHOUT A WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE, AND/OR NON-INFRINGEMENT. The Palgrave Macmillan assumes no responsibility, and shall not be liable, for any damage to or viruses that may infect your computer equipment or other property on account of your use of the Site or your downloading of any Materials from the Site.

Catalogue

The Palgrave Macmillan Catalogue has full multi-level search and browse facilities and is updated daily for the most accurate picture of our books in print.

You can search for any Palgrave Macmillan title currently in print by Author, Title, ISBN, Keywords, Series, Publication Year and availability on inspection (ICS). Simply type in the relevant search terms in the box provided on our Catalogue page and click on ‘Search’. The Palgrave Macmillan book database will then return a list of title links, which match the search terms entered, in order of relevance. If you are interested in a particular subject area we recommend using our Browse facility which lists the entire Palgrave Macmillan catalogue in numerous subject categories. If you require any help when performing a search please see our Search Tips page.

If you cannot find a title it may be for any of the following reasons:

• The search terms were not entered correctly. (See our Search Tips page for further help)
• The title is out of print.  You can now browse out of print titles
• The title is not published by Palgrave Macmillan, but by some other division within Macmillan or even another publisher.

If you have checked that the above reasons do not apply and still cannot find information on a particular title please contact Customer Services by telephone on +44 (0)1256 302699 or e-mail orders@palgrave.com

You can browse the entire Palgrave Macmillan catalogue which has over 10 000 titles in many subject categories. Simply select the subject of your choice from the list provided on our Catalogue page. The Palgrave Macmillan book database will then return a list of title links found within the subject classification you have selected.

You can also browse by new books, and by books available on demand.

Contacts at Palgrave Macmillan

A full list of contacts at Palgrave Macmillan can be found on our Contact Us pages.

Customer Services

A full list of contacts at Palgrave Macmillan can be found on our Contact Us pages.

Information for authors

A full list of contacts at Palgrave Macmillan can be found on our Contact Us pages.

Flyer download help

The flyer download service enables a PDF version of the catalogue page to be downloaded and printed. In addition to all the bibliographic information, the flyer includes an order form. For instructions on how to use please click here.

Information for booksellers and wholesalers

Visit our dedicated booksellers and wholesalers area.

Information for librarians (UK)

Visit our dedicated librarians area.

PDFs & Adobe Acrobat Reader

Some of the material on the Palgrave Macmillan web site is provided in PDF (Portable Document Format). PDF is an electronic document format developed by Adobe Systems Inc. It is a cross-platform file format which means that these documents can be sent across the Internet from user to user regardless of the user's platform or type of computer (Windows, Macintosh or UNIX). The advantage is that documents in PDF look exactly like the printed originals and contain all the page layout information, fonts, tables, pictures, equations etc.

Adobe Acrobat Reader is needed to read, search and print PDF files. Adobe Acrobat Reader software can be downloaded free of charge from the Adobe web site according to your computer platform.  (UK site | US site)

Digital media help

Palgrave.com hosts several different types of digial media, be is audio or video. The most common audio format hosted is mp3, which should play on most computer music software such as Windows Media Player or iTunes (both free to download). For video we host Real Media, Windows Media and Quicktime formats (all offer free versions of the players). If you experience any problems with digital media on Palgrave.com, please contact us.

Installation Check

The first step is to make sure that the QuickTime software is properly installed on your system. Click here to check if it is installed. For Real Player, click here.

Website & technical queries

For comments, suggestions and technical queries concerning the Palgrave Macmillan web site please contact:

website@palgrave.com