Palgrave.com Help - My Palgrave Help

• What is My Palgrave?
• How do I get into My Palgrave?
• I can't remember my username/password
• I get bounced back to a login screen when I enter my username and password
• How do I request access to a Companion website
• How do I request access to an Online product website
• I can't access a Companion website/online product
• I get an error message when I try to log in
• Is there any reason your account might be on hold?
• I cannot see my existing Module information or outstanding questionnaires
• I cannot change my University or Department.
• My address as confirmed to me on the confirmation of despatch does not include my Department & University.
• I am trying to order an Inspection Copy on line but there is only the option for Purchase
• I am not in the UK, Which countries do you deal with?
• I cannot view MCQs on Companion websites

What is My Palgrave?

My Palgrave is an online service to allow you to manage your details and use various services across Palgrave.com. Be it ordering titles, accessing companion websites, requesting catalogues, signing up for mailing lists, managing how we communicate with you, managing your adoption information, answering Inspection Copy Questionnaires, updating module information, My Palgrave will be able to help.

How do I get into My Palgrave?

Simply register your details using this form. You will receive an email confirming your registration. This porcess should take no longer tha five minutes.

I can't remember my username/password

Please click here to visit our Forgotten password reminder service.

I get bounced back to a login screen when I enter my username and password

You must configure your browser to accept cookies:

The site uses session cookies to allow continued access during one session. If your browser is not configured to accept cookies, you will be bounced back to the username/password page. To configure your browser to accept cookies, see below;

In Netscape: Go to Edit > Preferences > Advanced > check "accept all cookies"
In Internet Explorer: Go to View > Internet Options > Advanced > check "always accept cookies"

If you are getting pages repeating themselves

If you are getting pages repeating themselves when you have requested a new one, you will need to alter your cache settings:

In Netscape: Go to Edit > Preferences > Advanced > Cache, and choose "every time".
In Internet Explorer: Go to View > Internet Options > General > Settings, and under "check for newer versions of stored pages" check "every visit to the page".

I can't access the companion website /online product

Click here to view our detailed help guide for companion websites.

I get an error message when I try to log in

Error messages:

When logging on to the site, are you receiving any error messages such as:

"An error has occurred - Page Not Available" - Occasionally, our server becomes overloaded due to heavy traffic and you will receive this message. This is only temporary - the site is usually back in service within an hour or so.

Further you may receive an error page stating that there has been an application error. This is usually due to duplicate records in our database. Please contact us if this occurs.

Is there any reason your account might be on hold?

In some instances we will put an account on hold whilst we validate your details. This should not take any longer that 24 hours.

How do I request access to a Companion website

Click here to view our detailed help guide for companion websites.

How do I request access to an Online product website

1. Ensure that you are registered on Palgrave.com. If not, you can register here

2. Once registered, access this page (you will need to be logged in).

Once you have selected the required Online Product from the page click 'Submit request', Once you have registered your details and requested access to the Online Product a member of our orders team will contact you to take payment details (we do not yet allow online ordering for Online Products), once payment details have been taken access will be granted via an email. This should not take any longer that 48 hours

3. To access your Companion websites we recommend that you access them from this page where you will be presented with a list of your registered sites: i.e.

• Foundations Spanish 2 MP3s - 1403988331

I cannot see my existing Module information or outstanding questionnaires

When you initially register, any previous contacts you have had with the company will not appear on your account.We will check all new records a within one working day of registration and will add any previous records to your new account, at this point all of your previous module and questionnaire details should be visible.

I cannot change my University or Department.

Please email lecturer services (link) to inform of a change of University or Department.

My address as confirmed to me on the confirmation of despatch does not include my Department & University.

When we check all new records we will automatically add the department & University to the address.

I am trying to order an Inspection Copy on line but there is only the option for Purchase

Not all books are available on the Inspection Copy service - check that the title you have selected displays the Available on ICS symbol on the catalogue page. If the title displays the symbol but still doesn't give the option to order on ICS please contact lecturerservices@palgrave.com as it may be there is a problem with your account.

I cannot view MCQs on Companion websites

We advise that as a minimum requirement that you use at least Internet Explorer 5.5+, Firefox 1.0, Netscape 6+, Safari or Mozilla to access our site. The reason for this is that we want to offer advanced services to aid you in your use of the site. To download these browsers for free please visit one of the links below:

• Firefox
• Internet Explorer
• Netscape

Which countries do you deal with?

Palgrave Macmillan works closely with sister divisions within Macmillan and more widely within the Holtzbrinck group. It markets its titles worldwide through operations in the UK, USA, Europe and Japan and the Macmillan Group's international network of companies. Palgrave Macmillan also represents the sales, marketing and distribution interests of W H Freeman, Worth Publishers, Sinauer Associates, University Science Books and Scientific American Medicine Books outside the USA, Canada, Australia and the Far East. If you are resident in the USA or Canada please click here to go to the Palgrave USA site.