Privacy Policy

Palgrave Macmillan is committed to protecting your privacy.

This section of the website details how we store, protect and use any information you give us about yourself via this website.

Collection and Use of Customer Information
We store the contact details and comments that you provide to us when you register via this web site. We also collect information on the pages that are visited.

• When you order online, we ask you to register - in order that we have accurate information regarding your name, email address, delivery address, credit or debit card number and expiry date. Our Customer Services department use this to process and fulfil your order and notify you of your order status. 
• We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order or your email address. 
• We store and use your comments and the information you volunteer regarding your specified subject interests, information about your teaching and any orders in order to to shape our future publishing and marketing strategy and also so that we might send you targeted information about new products and services from Palgrave Macmillan in the future.
• We store information regarding which books you have bought in the past via this website, in order that we might send you information about new editions or similar books in the future (unless you tell us not to do so - see below).
• We monitor customer traffic patterns and site usage to help us understand which areas of the website are most popular so that we might better develop the design and structure of our site. 
• Unless you tell us otherwise, we may also use the information we collect to occasionally notify you about important functionality changes to the web site, new Palgrave Macmillan services, new books in your area and special offers we think you will find useful. 

If you do not wish us to contact you in the future, for whatever reason, please let us know by email: optout@palgrave.com, or by contacting us at:

Customer Services, Palgrave Macmillan, Houndmills, Basingstoke, RG21 6XS

Protection of Customer Information
As required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access.

Palgrave Macmillan uses the industry standard, Secure Socket Layer (SSL) encryption, to ensure our online ordering facility is fully secured for credit card transactions. Your credit card details will be transmitted to Palgrave Macmillan securely ONLY if you are using a secure connection (SSL) aware browser.

Disclosure of Information to Third Parties
Palgrave Macmillan will not sell, trade or rent your personal information to third parties outside the Macmillan Group.

Your Consent
By using our web site, you consent to the collection and use of your information by Palgrave Macmillan. Any changes to our privacy policy will be posted on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

We welcome comments and suggestions which will help us improve our web site. Please contact us by email: website@palgrave.com