Palgrave.com Help - Ordering Help
- How do I place an order online?
- How do I place an order offline?
- How do I place an order using a promo/discount code?
- How do I place an order for an inspection copy?
- How do I place an order for an review copy?
- How do I order print catalogues & brochures?
- How can I pay for my order?
- What currency are the prices quoted in?
- How secure are my credit card details?
- How much do I pay for postage & packing?
- How long does an order take to be delivered?
- How is my order delivered?
- How do I track the progress of my order once it has been sent?
- How do I subscribe to a Journal?
- Who do I contact if I have a query?
How do I place an order online?
You can use our online ordering service for the purposes of requesting a title for purchase, inspection or review. Having first selected your title(s) via the Palgrave Macmillan Catalogue add the title(s) to your shopping basket by clicking on ‘Order Title’. At this point you will need to login using your username and password. For more details on how to set up an account with us - please visit the My Palgrave section. Then simply select the appropriate order request and fill out the form provided.
Palgrave Macmillan prioritises all orders placed online and processes them within 24 hours of receipt. Orders should then take up to 5-10 working days for delivery, according to the delivery destination. Customers will also receive confirmation via e-mail that Palgrave Macmillan has received their order.
You can use our Online Ordering Bookshop for the purposes of requesting a title for purchase, inspection or review after searching or browsing for titles in our Catalogue. Having first selected your title(s) via the Catalogue add the title(s) to your shopping basket by clicking on ‘To Order click here’. This will populate the shopping cart, (if you have any items previoulsy in your shopping cart you can add these also). By clicking on 'Proceed to checkout' you will need to login using your username and password as this is where we apply the security to ensure that your details are kept private. For more details on how to set up an account with us - please visit the My Palgrave faqs section. Then simply select the appropriate order request and fill out the form provided. You will then receive confirmation that Palgrave Macmillan has received your order via e-mail.
Once you have added the book(s) to your shopping basket you will automatically see the title details (Title, author, ISBN, price) and will have the choice of ordering for purchase, inspection or review and of recommending title(s) to your library. Once you finalised your choice you will then be directed to an order form which has been tailored to your specific order request.
After you have filled in the order form your details will be transmitted to Palgrave Macmillan via our secure online ordering facility and your title(s) will be processed for despatch within 24 hours.
Please note:
ICS orders are subject to authorization by your local representative and will be rejected if we feel that they are inappropriate.
Requests from the USA, Australia and New Zealand will be passed on to relevant sister companies.
How do I place an order offline?
As an alternative to ordering online you may send your order for processing via e-mail, fax, telephone or post using the contact details below. Please quote the reference NET in all correspondence and remember to include:
Your Name
Delivery Address
Author, Title and ISBN
Quantity
Payment Details (where appropriate)
- Credit Card Type, Number and Expiry Date
- A UK Pounds Sterling cheque or postal order payable to 'Macmillan Publishers Ltd'
You may wish to print off the Offline Purchase or Offline Inspection Copy Order Forms provided and fill in your details and order requests accordingly. All correspondence should be directed to:
Palgrave Orders Department
Palgrave Macmillan
Houndmills
Basingstoke
Hampshire RG21 6XS
Tel: 01256-302866
Fax: 01256-330688
e-mail: orders@palgrave.com
You may also order Palgrave Macmillan titles through your local supplier or bookstore. For information on your nearest bookstore please contact the relevant Palgrave Macmillan Sales Representative for your region.
How do I place an order using a promo code?
1.) Click 'Order this title' on Product Page (i.e. /products/title.aspx?is=0333918878). Please note the Product Page will not display discount code
2.) Currently Selected Titles Page; confirms title selection, click 'Proceed to Checkout'
3.) Login
4.) Under the text 'If you have a specific promo code for this title please insert it in the space below' add the code (i.e. PPOL04a).
5.) Shopping Cart will update with discount highlighted
6.) Proceed through next few steps of Ordering Process
How do I place an order for an inspection copy?
A number of Palgrave Macmillan titles are available on inspection across a range of subjects. Titles marked ICS at the foot of their catalogue entry are available to teaching staff to consider for adoption as a course text where this would result in the sales of at least 12 copies. Having first selected your title(s) via the Catalogue add the title(s) to your shopping basket by clicking on ‘Order Title’. Then simply select the ‘ICS’ order request and fill out the form provided.
On receipt of your inspection copy we would be very grateful if you would complete a questionnaire for each title retained without payment. You may use the questionnaire enclosed with your inspection copy or simply fill in the online Inspection Copy Questionnaire provided. (Pleasde note you must login to access)
Please note: ICS orders are subject to authorization by your local representative and will be rejected if we feel that they are inappropriate.
Requests from the USA, Australia and New Zealand will be passed on to relevant sister companies.
If you have any queries about the Palgrave Macmillan Inspection Copy service please contact:
Lecturer Services
Tel: +44 (0)1256 302794
Fax: +44 (0)1256 330688
e-mail: lecturerservices@palgrave.com
How do I place an order for an review copy?
Review copies are available to bona fide review editors and reviewers. Copies will be sent entirely at the publisher's discretion to relevant and recognised publications. If you would like to order a review copy or you have any queries about the Palgrave Macmillan Review Copy service please contact:
Victoria Shiner
Palgrave Macmillan
Houndmills
Basingstoke
Hampshire
RG21 6XS
tel: +44 (0) 1256 303506
fax: +44 (0) 1256 330688
email: reviews@palgrave.com
How do I order print catalogues & brochures?
Palgrave Macmillan print catalogues and brochures are available for a variety of subjects. Please use our Print Catalogue Order Form to request a catalogue(s) or contact:
Martin Sheehan
Catalogue Department Controller
Tel: +44 (0)1256 844155
e-mail: catalogue@palgrave.com
Click here to search the online catalogue
Click here to download PDF versions
Palgrave Macmillan accept the following credit cards: VISA, American Express, Mastercard, Diners Card and the DELTA debit card. Alternatively, if you do not wish to pay by Credit Card we can accept an order only if accompanied by a UK Pounds Sterling cheque or postal order and made payable to ‘Macmillan Publishers Ltd’. All correspondence should be directed to:
Palgrave Orders Department
Palgrave Macmillan
Houndmills
Basingstoke
Hampshire RG21 6XS
Tel: 01256-302866
Fax: 01256-330688
e-mail: orders@palgrave.com
What currency are the prices quoted in?
All prices on the Palgrave Macmillan web site are quoted in UK Pounds Sterling.
How secure are my credit card details?
Palgrave Macmillan uses the industry standard, Secure Socket Layer (SSL) encryption, to ensure our online ordering facility is fully secured for credit card transactions. Your credit card details will be transmitted to Palgrave Macmillan securely ONLY if you are using a secure connection (SSL) aware browser.
To ensure the highest security for your credit card and personal details the payment system will only allow you to provide your details if your browser supports secure connections (SSL). If you know your browser does not support secure connections, or if our system rejects your order you should send your order for processing using our Offline Ordering Service instead.
How much do I pay for postage & packing?
Postage and packing charges are calculated according to the delivery destination and the value of the order. Full details of our delivery charges are shown below and are subject to change without notice:
UK orders under £40
£2.00 p&p
UK orders over £40
- £3.00 p&p
Overseas orders under £40
- £4.00 p&p
Overseas orders over £40
- 10% of order value
How long does an order take to be delivered?
Palgrave Macmillan prioritises all orders taken through our Online Bookshop and processes them within 24 hours of receipt. Orders should then take up to 5-10 working days for delivery, according to the delivery destination.
Delivery will be made via our nominated carrier.
How do I track the progress of my order once it has been sent?
If you have any queries regarding your order please ensure you quote the unique order reference number that we have allocated to your order (recorded on your order confirmation form) and contact:
Palgrave Orders Department
Palgrave Macmillan
Houndmills
Basingstoke
Hampshire RG21 6XS
Tel: 01256-302866
Fax: 01256-330688
e-mail: orders@palgrave.com
How do I subscribe to a Journal?
Palgrave Macmillan publishes a growing list of high profile scholarly journals for a worldwide audience. A full list of titles can be found at Palgrave Macmillan Journals. To order or subscribe to a journal please contact:
Sue Phillips
Palgrave Macmillan Circulations Office Manager
Tel: +44 (0)1256 302633
e-mail: s.phillips@palgrave.com
Who do I contact if I have a query?
For online order information or queries please contact:
Palgrave Orders Department
Palgrave Macmillan
Houndmills
Basingstoke
Hampshire RG21 6XS
Tel: 01256-302866
Fax: 01256-330688
e-mail: orders@palgrave.com
A full list of contacts can be found here.
Houndmills, Basingstoke, Hampshire, RG21 6XS, England
USA & Canada site | Australia site | Legal Notice | Privacy Policy | Contact us
