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A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A
ABC 
ABC analysis
ABC classification
Acceptable quality level (AQL)
Acceptance sampling
Activity-based costing (ABC)
Activity-based management (ABM)
Activity-on-arrow (AOA)
Activity-on-node (AON)
Advanced planning and scheduling (APS)
Aggregate inventory management (AIM)
Aggregate planning 
Aggregation 
Agile manufacturing
Allocated stock
Allowance/allowance factor
All-time order
Alternative work arrangements
Andon
Annualised hours
Applied research 
Appraisal costs 
AQL
Arrow diagram
Assemble to order (ATO)
Assembly line 
Assignable variation 
Associative forecasting 
Attribute
Attributes sampling
Automatic guided vehicle (AGV)
Automation
Autonomation 
Autonomous maintenance
Available to promise (ATP)
Average aggregate inventory value (AAIV)

B
Back flush
Back office/front office
Back order
Backward loading
Backward scheduling 
Balance delay 
Balanced scorecard
Baldrige Award 
Bar code 
Basic research 
Batch 
Batch processing 
Batch shop
Bay
Benchmarks/benchmarking
Best operating level
Bill of lading (BOL)
beta distribution 
Bill of materials (BOM) 
Blocking
Bottleneck and non-bottleneck
Brainstorming
Breakeven analysis and the breakeven point
Bucket brigade
Buffering
Building to customer order
Building to forecast
Bullwhip effect 
Business process re-engineering (BPR)
Business requirements planning (BRP)

C
Call centres
Capability and maturity
Capacity
Capacity cushion
Capacity focus
Capacity management
Capacity requirements planning (CRP)
Capacity utilization rate (CUR)
Carousel
Carrying charge/cost
Casual labour
Category management
Cause-and-effect diagram 
Cash flow
C-chart 
Cellular manufacturing 
Centre- of-gravity method 
Centred moving average 
Changes
Chase (demand) strategy 
Check sheet 
Clicks and mortar
Collaborative planning, forecasting and replenishment (CPFR)
Commonality
Competitive advantage
Competitive priorities
Component
Compressed working week
Computer-aided design (CAD) 
Computer-aided design/manufacturing (CAD/CAM) 
Computer-aided inspection (CAI)
Computer-aided manufacturing (CAM) 
Computer numerical control (CNC)
Computer-integrated manufacturing (CIM)
Concurrent engineering (CE)
Configuration management
Configurator
Configure to order (CTO)
Conformance
Constant work in progress (CONWIP)
Continuous flow/processing
Continuous improvement 
Continuous review
Control chart 
Control limit 
Control of Substances Hazardous to Health Regulations (COSHH) 1999 (UK)
Core competencies
Core employees 
Correlation
Cost of quality
Cost-volume analysis 
Craft production 
Crash 
Crash time 
Critical activity 
Critical chain
Critical incident
Critical path
Critical path method (CPM) 
Critical ratio (CR) 
Crosby, Philip B.
Cross-docking 
Croston's forecasting method
Cumulative graph 
Customer relationship management (CRM)
Cycle counting 
Cycle time 
Cyclical factors

D
Decomposition
Decoupling
Delayed differentiation 
Delphi technique 
Demand
Demand filter
Deming, William Edwards
Dependent demand 
Dependent demand inventory
Dependent variable 
Depreciation
Design capacity 
Design for assembly (DFA)
Design for disassembly (DFD) 
Design for manufacturing and assembly (DFMA)
Design for operations 
Design for recycling/environment 
Desired output rate 
Deskilling
Deterministic control model
Deterministic time estimate 
Dies
Dimensions of quality 
Direct Labour
Direct materials purchasing (DMP)
Disaggregation
Diseconomies of scale
Disintermediation 
Distinctive competencies 
Distribution
Distribution centre (DC)
Distribution requirements planning (DRPI)
Distribution resource planning (DRPII) 
Division of labour 
Double exponential smoothing 
Drum buffer rope (DBR)
Dummy activity 

E
Earliest due date (EDD) 
Early finish (EF) 
Early start (ES) 
Early supplier involvement (ESI)
E-business 
E-commerce 
Economic order interval (EOI)
Economic order quantity (EOQ) 
Economic production quantity model (EPQ) 
Economies of scale
Economy of scope
Effective capacity 
Efficiency 
Efficient/effective consumer response (ECR) 
Electricity at Work Regulations 1989 (UK)
Electronic data interchange (EDI)
Electronic point of sale (EPOS)
E-manufacturing
Employers' Liability (Compulsory Insurance) Regulations 1969 (UK)
End item 
Engineer to order (ETO)
Enterprise resources planning (ERP) 
Environmental scanning 
E-procurement
Ergonomics
Error 
Error proofing (see Poka-yoke) 
Event 
Excess cost 
Exponential smoothing 
External factors 

F
Facilities factors 
Facilities-based/field-based services
Factor rating 
Fail-safe Failure mode and effects analysis (FMEA) 
Failure rate curve
Fault tree analysis
Faxban
FCFS
Fill rate 
Final assembly scheduling (FAS)
Finders, grinders and minders
Finished goods
Finite capacity scheduling/loading
Fire Precautions Act 1971; Fire Precautions (Factories, Offices, Shops and Railway Premises) Order 1989; Fire Precautions (Workplace) (Amendment) Regulations 1999 (UK)
Finite population source 
First come first served (FCFS)
First in first out (FIFO)
Fishbone diagram 
Five Ss
Five Ws, 
Two Hs
Fixed cost 
Fixed order quantity model (Q model) 
Fixed-position layout 
Fixed storage location system
Fixed time period model (P model)
Fixtures
Flexible manufacturing system (FMS) 
Flexibility
FloatFlow process chart 
Flow shop scheduling 
Flow system 
Focused factory
Fordism
Forecasting
Forrester effect
Forward buy
Forward scheduling/loading
Freeze window
Front office

G
Gantt chart 
Geographical information system (GIS) 
Gross material requirements 
Group technology 
GUS classification

H
Hazmat
Health and Safety at Work Act 1974 (HASAWA) Health and Safety Information for Employees Regulations 1989 (UK)Health and Safety (Safety Signs and Signals) Regulations 1996 (UK)
Hedge
Heijunka
High involvement work practices 
High-volume systems 
Holding cost 
Horizontal loading 
Human factors 
Hungarian method 

I
Independent demand 
Indirect labour
Industrial action 
Industrial relations
Industrial union
Infinite loading 
Infinite population source 
Information velocity 
Input/output control 
Inspection
Integrated product development (IPD)
Interchangeable parts 
Intermediate volume systems 
Internal failure costs 
Inventory
Inventory position
Inventory turnover 
Inventory velocity 
Ishikawa diagram Irregular variation 
ISO 9000 
ISO14001

J
Jidoka 
JIT II 
Job design 
Job enlargement 
Job enrichment 
Job evaluation 
Job rotation 
Job shop 
Job shop scheduling 
Johnson's rule 
Judgmental forecast 
Just-in-time system (JIT)

K
Kaizen 
Kanban system
Keiretsu
Knowledge management
Knowledge-based pay systems

L
Labour flexibility
Labour intensive
Lag 
Last in, first out (LIFO)
Latest finish (LF) 
Latest start (LS) 
Lead-time syndrome
Lead-time variability 
Lean production/manufacturing
Learning curve
Learning organization
Level
Level capacity strategy 
Levelled production
Life cycle 
Line balancing 
Linear regression 
Little's flow equation 
Load chart 
Load levelling
Load report 
Loading, sequencing and scheduling
Locational cost-profit-volume analysis 
Logistics 
Lot sizing (order size, batch sizing)
Lot splitting
Lot-for-lot ordering 


M
Maintenance, repairs and operations
Make to order (MTO)
Make to stock (MTS)
Make versus buy
Makespan
Management of Health and Safety at Work Regulations 1999 (UK)Manual handling Operations Regulations 1992 (UK)
Manufacturing cell (MC)
Manufacturing decision areas 
Manufacturing execution systems (MES)
Manufacturing process comparisons 
Manufacturing resource planning (MRPII) 
Mass customization 
Mass production 
Master production schedule (MPS)
Material control/flow/release
Material flow
Material master record (MMR)
Material requirements planning (MRP) 
Materials management
Mayo, Elton
Mean absolute deviation (MAD) 
Measured day work 
Methods analysis/study 
Microfactory 
Micromotion study 
Minimum/maximum cycle time 
Mission statement
Modular design (modularity)
Motion study 
Moving average method
MRP
Muda 
Multiple-priority model 
Multi-skilling
Muther grid 

N
Naïve forecast 
Net material requirements 
Net change system 
Network (precedence) diagram 
Noise at Work Regulations 1989 (UK)
Normal operating conditions 
Normal time 
Numerically controlled (NC) machines 

O
Observed time 
Occupational Safety and Health Act (OSH) 1970 
Operating time 
Operational factors 
Operations management 
Operations strategy 
Opportunity cost
Optimization
Optimistic time 
Order qualifiers/winner 
Order releases 
Ordering cost 
Original equipment manufacturer (OEM)
Output -based (incentive) systems
Outsourcing 
Overall equipment effectiveness (OEE)
Overtime

P
Pacing process
Pareto's Law / Pareto analysis
Part-period model 
P-chart 
Performance management
Performance measures 
Performance rating
Performance-related pay (PRP)
Performance standards
Performance tests
Periodic (inventory) review system
Plan-Do-Check-Act (PDCA) cycle
Plan-Do-Study-Act (PDSA) cycle
Planned orders 
Planned-order receipt 
Planned-order release 
Plant rate
Plant within a plant (PWP)
Point of sale system (POS) 
Poka-yoke 
Precedence diagram 
Predecessor/successor 
Predictive maintenance
Predictor variable 
Prevention costs 
Preventive maintenance 
Pricebreak
Primary reports 
Priority rules 
Probabilistic inventory control model 
Process capability ratio 
Process control 
Process factors 
Process improvement 
Process layout 
Process postponement
Process velocity
Product design quality
Product layout 
Product life cycle 
Product process matrix
Product/service factors 
Production line
Production line 
Productivity 
Project champion 
Project management
Project (Program) Evaluation and Review Technique (PERT)
Projected on hand 
Provision and Use of Work Equipment Regulations (PUWER) 1992 (UK)
Push and pull system 

Q
Quality at the source 
Quality circles 
Quality control 
Quality cost
Quality framework
Quality function deployment (QFD)/House of Quality 
Quality of conformance 
Quality of design 
Quality-based strategy 
Quantity discount 
Queue discipline 
Queuing theory
Quick market response (QMR)

R
Random storage location
Random variation 
Range chart 
Recycling 
Re-engineering
Regenerative system 
Regression
Remanufacturing
Reorder point (ROP)
Repetitive manufacturing
Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) 1992 (UK)
Research and development (R&D) 
Respond to order (RTO)
Reverse engineering 
Reverse logistics 
Robust design 
Rough cut capacity planning (RCCP)
Routing
Run chart 

S
Safety capacity
Safety lead time 
Safety stock 
Sales and operations planning (S&OP)
Salvage value 
Scatter diagram 
Schedule
Schedule chart 
Scheduled receipts 
Schematic models 
Scrap factor
Seasonal relative/factor 
Seasonality 
Self-directed teams 
Sequence-dependent set-up time 
Service blueprint 
Service level 
SERVQUAL
Set-up 
Set-up cost (change-over cost, order cost)
Seven zeros
SFC
Shift work 
Shingo, Shigeo
Shop floor data collection (SFDC)
Shop floor control (SFC)
Shortage cost 
Shortest processing time (SPT) 
Shrinkage
Simulation model 
Single minute exchange of die (SMED)
Single piece production
Single-period model 
Single-piece production
Six sigma
Slack 
Slack time
Specialization
Standard cost
Standard elemental times 
Standard normal distribution 
Standard time 
Standardization
Starving
Statistical process control (SPC)
Statistical quality control (SQC)
Stock out 
Stopwatch time study 
Straddling
Strategic capacity planning
Strategic partnering 
Supplier quality assurance (SQC)
Supply chain 
Supply chain management
Supply chain operations reference model (SCOR) 
Synchronization


T
Taguchi methods 
Takt time
Task time 
Taylor, Frederick Winslow
Theory of constraints (TOC)
Therblig 
Third-party logistics (3PL)
Third-party ordering process
Three Mu
Throughput time/rate 
Time bucket 
Time fence 
Time-based compensation systems 
Time-based strategy/competition 
Time phased order point (TPOP)
Time-series forecasting
Tolerances 
Tolling
Tooling
Tornado diagram 
Total quality control (TQC)
Total quality management (TQM) 
Toyota production system (TPS)
Tracking signal (TS) 
Trade union 
Traffic management 
Transformation process 
Trend
Two-bin system 
Type I and Type II errors

U
Under-utilization
Uniform commercial code 
Uniform plant loading
Unitization
Universal Product Code (UPC)
Upper control limit (UCL) 
Utilization 

V
Value added
Value analysis/value engineering
Value chain 
Variable costs 
Variable manufacturing costs
Vendor managed inventory system (VMI) 
Vertical integration Vertical loading 
Virtual factory/organisation 

W
Waiting time in line 
Waiting time in the system 
Warehouse management system (WMS)
Weighted average WIP
Work breakdown structure (WBS) 
Work centre 
Work in progress (inventory) (WIP)
Work measurement 
Work sampling 
Work station 
Worker-machine chart 
Workforce agility
Working Time Regulations 1998
Working Time Regulations 1999
Working Time (Amendment) Regulations 2002
Workplace (Health, Safety and Welfare) Regulations 1992 (UK)

XYZ
X-bar chart 
Yield management 
Zero defects 
Zero handling
Zero inventories 
Zero lead time
Zero quality control (ZQC)
Zero set-up time
Z-statistic 

Numbers
3Mu
3PL
5S
5W
2H approach 
6 Sigma
7 Zeros