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A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Abell, Derek F.
Absolute cost advantage
Absorptive capacity
Accountability matrix
Acquisition and restructuring
Action planning
Active listening
Activity ratios
Adaptive culture
Added value
Albrecht, Karl
Alderfer, Clayton P.
Ansoff, Igor H.
Architecture
Argyris, Chris
Asset reduction
Attractiveness-strength matrix
Authority
Autocratic leader
Average collection period

B

Backward integration
Balanced scorecard
Barriers to entry
Barriers to imitation
Behavioural theory
Belbin, Dr Meredith
Benchmarking
Bennis, Warren
Blake, Roger and Jane Mouton
Blanchard, Ken
Block, Peter
Board of directors
Bonus plan
Booms and Bitner
Boston growth matrix
Bottleneck efficiency
Bottom-up change
Bounded rationality
Brand loyalty
Branding
Braverman, Harry
Breakeven point
Bricks and clicks/clocks and mortar
Broad differentiator
Budgetary control
Bureaucracy
Bureaucratic costs
Business capabilities
Business level strategy
Business model
Business plan
Business process
Business strategy

C

Capable competitors
Capacity control strategy
Capital budget
Capital investment appraisal
Capital structure
Cash cow
Cash flow
Category management
Centrality
Centralization/devolution
Chain of command
Chaining strategy
Champy, James
Changeability
Change management
Change options matrix
Channel management
Clarity of expectations
Coercive power
Cognitive bias
Commission system
Communication barrier
Communication models
Competence
Competitive advantage
Competitive Information System (CIS)
Competitive intelligence
Competitor profile analysis
Complementors
Compliance
Concentrated marketing
Concentration ratio
Conceptual skills
Conflict aftermath
Conflict management
Congruence
Consolidated industry
Consumer-oriented business
Contingency approach
Continuity plan
Core competence
Corporate culture
Corporate strategy
Cost leadership strategy
Cost-benefit analysis
Cost-plus pricing
Counter measure
Covey, Stephen
Crisis management
Critical path analysis
Critical success factors (CSFs)
Current ratio
Customer defection rate
Customer relationship management (CRM)
Customer response time
Customer responsiveness
Customization

D

Day's sales outstanding
Debt to asset ratio
Debt to equity ratio
Decentralization
Decision support system
Decision tree
Decision-making units (DMUs)
Decline stage
De-layering
Delegation
Deming, William Edwards
Departmentalization
DePree, Max
Deskilling
Dialectic enquiry
Diamond
Differentiated marketing
Differentiation strategy
Discounted cash flow
Diseconomies of scale
Distinctive competency
Diversification
Dividend yield
Division of labour
Document management
Dog
Double loop learning
Downsizing
Drucker, Peter
Dumbsizing

E

Economies of scale
Economy of scope
Efficiency
Embryonic industry
Emotional intelligence
Empathy
Empowerment
Engagement
Entrepreneur
Environmental scanning
Ethics
Expatriate managers
Expectancy theory
Expected value
Experience curve

F

Factor endowments
Fayol, Henri
Feedback
Felt conflict
Fiedler, Fred
First-mover advantage
Five forces model
Fixed asset turnover ratio
Flat structure
Flexible manufacturing technology
Follett, Mary Parker
Force field analysis
Forecasting
Formal organization
Forward integration
Fragmented industry
Free cash flow
Full integration
Functional authority
Functional structure

G

Game theory
Gantt, Henry
Gearing ratio
Gilbert, Tom
Gilbreth family
Global matrix structure
Globalization of markets
Globalization of production
Goal congruence
Goals down, plans up
Godin, Seth
Golembiewski, Robert
Governance mechanisms
Grapevine
Greenleaf, Robert
Green-mail
Greiner's model
Gross profit margin
Group think
Growth share matrix

H

Hamel, Gary
Hammer, Michael
Handy, Charles
Hard management
Harvest strategy
Hersey, Paul and Ken Blanchard
Herzberg, Frederick
Hesselbein, Frances
Hierarchical structure
Hierarchy of resources
Hock, Dee
Hofstede, Geert
Horizontal differentiation
Horizontal integration
Horizontal merger
House, Robert
Hubris hypothesis
Human resources

I

Illusion of control
Inbound/outbound logistics
Incentive
Incremental innovation
Industry life cycle model
Inert culture
Informal organization
Informal power
Infrastructure
Initiating structure
Innovation
Intangible resource
Integrating mechanism
Intellectual capital
International strategy
Inter-organizational relations
Intrepreneur
Inventory turnover
Investment strategy
Ishikawa diagram
Ivory tower planning

J

Job analysis
Job burnout
Job description
Job rotation
Job specification
Johari window
Joint venture
Juran, Joseph M.
Just-in-time (JIT)

K

Kaizen
Kanban
Kanter, Rosabeth Moss
Keiretsu system
Kepner, Charles (and Hirotsugu Ikubo)
Key factors for success (KFS)
Key performance indicators (KPI)
Knowledge management
Kotter, John

L

Labor process approach
Leadership continuum
Leadership strategy
Leading indicator
Lean production
Learning effects
Legitimate power
Leveraged buy-out
Lewin, Kurt
Lewison, Daniel
Likert, Rensis
Line authority
Liquidation
Liquidity
Lissack, Michael
Locked in
Logical incrementalism
Loose-tight principle

M

Macro-environment
Mager, Robert
Management audit
Management buy-out
Management by exception
Management by objectives (MBO)
Management by walking about (MBWA)
Management career stages
Management grid
Management gurus
Management information systems
Managerial culture
Manifest conflict
Market concentration strategy
Market development
Market penetration
Market segmentation
Market to book value
Marketing mix
Marketing strategy
Maslow, Abraham
Mass customization
Materials management
Matrix in the mind
Matrix structure
Mayo, Elton
McClellan, David
McGregor, Douglas 
Meyerson, Debra
Micro-environment
Micro-leadership
Minimum efficient scale
Mintzberg, Henry
Mission statement
Morgan, Gareth
MOST analysis
Motivation
Motivational needs model
Multi-domestic strategy
Multinational enterprise
Multi-skilling
Mutual dependence
Myers-Briggs Type Indicator

N 

Nanus, Burt
Negative sum game
Net cash flow
Net profit margin
Network analysis
Network structure
Networking
Niche strategy
Non-price competition
Nonverbal communication

O

Objectives
Occupational psychology
Ohmae, Kenichi
On-the-job consumption
Operating budget
Operations management
Operations research
Operations strategy
Organizational conflict
Organizational culture
Organizational design
Organizational development
Organizational mapping
Organizational norms
Organizational politics
Organizational socialization
Organizational strategy
Organizational structure
Organizational values
Ouchi, William
Output controls
Outsourcing

P

Perceived conflict
Performance appraisal
Performance/importance grid
Performance management
PEST analysis
Peters, Tom
Piece-work
Pioneering costs
Porter, Michael
Porter's diamond
Portfolio analysis
Portfolio planning
Positive sum game
Prahalad, C.K.
Price to earnings ratio
Prior hypothesis bias
Problem child/question mark/wild cat
Problem solving
Procedural justice
Product development
Product differentiation
Product life cycle analysis
Product proliferation
Product stewardship
Product team structure
Profit ratio
Profit sharing
Profit strategy
Project management

Q

Quality assurance
Quality circle
Quantum innovation
Question mark
Quick ratio
Quinn, R.E.

R

Reasoning by analogy
Re-engineering
Related diversification
Relationship marketing
Research and development
Resource strengths and weaknesses
Restructuring
Retained profits
Retrenchment
Return on investment (ROI)
Return on total assets
Risk assessment
Risk management
Rummler, Geary

S

SARAH (Shock, Anger, Rejection, Acceptance and Help)
Satisfying
SBU (strategic business unit)
Scenario planning
Schein, Edgar
Self-regulation
Senge, Peter
Seven ps
Seven S Framework
Shamrock organization
Simple structure
Situational analysis
Situational leadership
SMART
Soft management
Span of control
Staff authority
Stakeholder
Standardization
Star
Statistical process control
Strategic alliance
Strategic business unit (SBU)
Strategic fit
Strategic plan
Sustainability
Sustainable competitive advantage
Switching costs
Swot analysis
Synergy

T

Taguchi, Genichi
Tall structure
Tangible resource
Taylor, Frederick Winslow
Teamwork
Technological myopia
Theory X and Theory Y
Theory Z
Tichy, Noel
Top-down change
Total assets turnover ratio
Total quality management (TQM)
Trait theory
Transfer pricing

U

Unity of command

V

Vaill, Peter
Value chain
Velocity
Vertical integration
Virtual corporation
Vision
Vroom, Victor

W-Z

Walking the floor
Waterman, Robert
Weber, Max
Weick, Karl
Wheatley, Margaret
Wholly owned subsidiary
Wildcat
Working capital

Numbers

4Cs
4Ps
5 Forces
5S's/5C's
5WH problem solving
7S Framework
7 wastes