Learning outcomes

Chapter 11  Social behaviour and professional interactions

This chapter, concerned with one-to-one and group interactions, is divided into
three sections. After reading through it, you should be able to:

• Describe the core qualities of therapeutic communication
• Identify six therapeutic interventions and suggest ways in which these might be implemented in your practice
• Describe the difference between primary and secondary groups
• Describe the interdependence of team, task and individual needs
• Discuss the importance of assertiveness to nursing practice
• Describe the process for refusing requests and handling criticism
• Reflect on further areas of study to enhance your own therapeutic communication skills.

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