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Palgrave Macmillan

Market-Driven Management

Strategic and Operational Marketing

Edition 3rd edition
ISBN 9780230276024
Publication Date August 2012
Formats Paperback Ebook (PDF) 
Publisher Palgrave Macmillan

Market-Driven Management adopts a broad approach to marketing, integrating the strategic and operational elements of the discipline. Lambin's unique approach reflects how marketing operates empirically, as both a business philosophy and an action-oriented process.

Motivated by the increased complexity of markets, globalisation, deregulation, and the development of e-commerce, the author challenges the traditional concept of the 4Ps and the functional roles of marketing departments, focusing instead on the concept of market orientation. The book considers all of the key market stakeholders, arguing that developing market relations and enhancing customer value is the responsibility of every member of the organization, and that the development of this customer value is the only way for a firm to achieve profit and growth.

New to this edition:

- Greater coverage of ethical issues and corporate social responsibility; cultural diversity; value and branding and the economic downturn
- Broad international perspective
- Thoroughly revised to reflect the latest academic thinking and research

With its unique approach, international cases and complementary online resources, this book is ideal for postgraduate and upper level undergraduate students of marketing, and for MBAs and Executive MBAs.

JEAN-JACQUES LAMBIN Professor of Market-Driven Management at the Universita degli Studi di Milano, Bicocca, Italy. He is also Professor Emeritus at the Universite Catholique de Louvain, Belgium, and is joint editor in chief of the European Business Forum (EBF). A specialist in strategic marketing, Lambin works as an analyst and consultant on problems of redeployment and restructuring of enterprises facing challenges due to the internationalisation of markets and market-driven management.

ISABELLE SCHUILING Professor at the Louvain School of Management at the Universite Catholoque de Louvain, Belgium. She specialises in Strategic Marketing, Brand Management and Global Marketing Strategies. Prior to her academic career she was Marketing Director at Proctor & Gamble Europe and member of the management committee at Procter & Gamble Belgium.

The Marketing Concept
The Market Orientation Concept
The Impact of Globalization
Emerging Values and Issues
Customers' Needs Analysis
The Customer Purchase Behaviour
Measuring Customers' Response
Needs Analysis Through Market Segmentation
Market Attractiveness Analysis
Company Competitiveness Analysis


'Professor Lambin is one of the world's leading marketing experts and this book is a rigorous yet easy to read text on strategic and operational marketing and their impact on organizational performance. I strongly recommend it to students and practitioners as a very useful tool for their academic and professional lives.' - Carlo M. Gallucci Calabrese, Professor of Marketing at ESADE Business School, Spain
'An excellent and truly international textbook that integrates the latest research on marketing strategy and derives clear implications for practice. It offers a well-researched yet readable access to key tools, concepts and theories.' - Christian Pinson, Emeritus Professor of Marketing, INSEAD
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