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Palgrave Macmillan

Mastering Communication

Edition 5th edition
ISBN 9780230216921
Publication Date August 2009
Formats Paperback Ebook (PDF) 
Publisher Palgrave Macmillan
Series Palgrave Master Series

This book will help students improve their speaking, listening, reading and writing skills. It will give an understanding of the importance of good communication skills for their personal development and career. It is relevant to a variety of courses: HE, FE, Professional, Open University, A-level and International Baccalaureate.

NICKY STANTON is a Management Consultant and Trainer in managerial development and communication. She has worked in the industry as a Training Officer and in education as a Senior Lecturer in Communication and Head of a business studies department.

The Process of Communication
Speaking Effectively
Human Interaction and Non-Verbal Communication
Telephone, Voicemail and Mobile
Being Interviewed for a Job
Communicating in Groups
Running and Taking Part in Meetings
Giving a Talk or Presentation
Using Visual Aids
Faster Reading
Better Reading
Writing/Emailing Business Letters
Applying for a Job by Post or Email
Writing/Emailing Reports
Emails - Notes or 'Memos', Messages, Attachments, Forms and Questionnaires
Visual Communication
Getting to Grips with Grammar
Common Problems with English
A Final Word
Answers to Exercises


'The author's style of writing is, easy to read and friendly without being patronising. It is true to say that many of my students originally believe they know how to communicate. Much of the content of this book, causes them to re-evaluate their own abilities.' - Richard Kunc, Bradford School of Business and Law, Bradford College, UK
'This text's strength is the range of communication it covers – it is comprehensive and shows a regard for the finer points.' - Sue Hutchings, School of Health and Social Care, Oxford Brookes University, UK
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