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Palgrave Macmillan

The Social Media Manifesto

ISBN 9781137271419
Publication Date January 2013
Formats Hardcover Ebook (EPUB) Ebook (PDF) 
Publisher Palgrave Macmillan


Social technology has fundamentally changed the way in which businesses operate. The use of social technology is fast becoming a business-spanning medium that can affect the very organizational structure of a company and engaging with it quickly is key to making a business competitive, future minded, profitable and, perhaps most importantly in an increasingly competitive age, sustainable.

Many people in companies and organisations are aware of social media and the potential impact and opportunity that has been created, yet it remains largely fragmented and without integration into business processes. The Social Media Manifesto is a handbook to enable leaders from across the whole business to understand how social technology can be incorporated into their every day business lives. From organisational structure and the need for a Chief Data Officer, through to CSR and the implications of social technology on research and development, Jed Hallam, a leading social media expert, addresses every department of a business and how it can gain new competitive advantages and become a truly social enterprise.

With insights from global leaders and thinkers, Hallam presents a new way of working in the digital world by not only understanding your own structure but delving into the vast amount data now available on customers. He argues that the social media revolution is not just about technology or marketing, but about human insight and engagement. By studying the trends of consumers, markets and competitors, Hallam shows companies how to construct a better, more social brand and therefore a better business. This essential knowledge of how to engage with social technology provides business leaders with a source of constant innovation where competitive decisions can be made to open an almost boundless world of opportunity for the modern business.

Jed Hallam is the head of social strategy and Mindshare, one of the world's leading media agencies (and part of WPP). He works with global clients such as Three, Ford, and Unilever on helping them to understand how the rise of social technology has fundamentally changed the way their business works. Prior to working at Mindshare, Jed was the social director at VCCP working with O2, RSA, and Unilever.

Jed also sits on the Spotify advisor board, speaks around Europe at social business conferences, and regularly contributes essays to books on brands and marketing. He also wrote The Social Media Manifesto, published by Palgrave Macmillan in 2012.

Brand versus Business
The Death of Digital, Mobile and Social Strategies
Organsational Structure
Research and Development
Human Resources
Management and Strategy
CSR and Community Relations
Customer Service
Next Steps


'Fantastic analyses of real issues in the world of Social. Jed has gone beyond the obvious to dig deep into areas that many do not attempt to. I will ask every marketer to give it a serious read. This book is made of real tangible thinking, not of material that is meant to attract eye-balls via catchy headlines in a tech blog.' - Asad ur Rehman, Director Global Media Innovations, Unilever
'This is the must have book for any CMO. Those businesses who really understand how to evolve into being a truly social business will be those who can lead a march on their competitors by really capturing true customer trust and loyalty - the holy grail for any seasoned marketer. This book is an invaluable tool to help you navigate your way around just how to build the business of the future - where customer and innovation are at the heart of their success.' -Peter Markey, Chief Marketing Officer, RSA Group
'Anyone concerned about the future of their business should read this book. Hallam is extremely well read and has packed almost a decade of experience into his five years in agency life. His wisdom defies his youth. He brings clear thinking as a digital native and a member of Generation Z to the impact of social technologies on business. It will leave you wanting more.' - Stephen Waddington, Author of Brand Anarchy and editor of Share This
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