XWe have detected your location as outside the U.S/Canada, if you think this is wrong, you can choose your location.

Palgrave Macmillan

Trust and Organizations

Confidence across Borders

ISBN 9781137370747
Publication Date December 2013
Formats Hardcover Ebook (PDF) Ebook (EPUB) 
Publisher Palgrave Macmillan

An increasing number of people work in organizations that 'trade in trust'. Institutions such as banks, accounting firms, schools, and hospitals require customers, students, and patients to have confidence in the experience and professional expertise of the staff, as well as in the effectiveness of the regulations, rules, and systems in place for quality control. What mechanisms have developed in modern society to create, manage, maintain, and convey trust in companies, public administrations, and civil society organizations? What takes place in the encounter between different cultures of confidence and what happens when confidence in or between organizations is shattered?

Trust and Organizations gathers an interdisciplinary group of academics to contextualize the dilemmas resulting from the institutionalization of trust and confidence in a wide selection of organizational settings. The importance of trust is highlighted in relation to different types of borders or boundaries - institutional, organizational, and geographical - as the overlapping and blurring of such boundaries is becoming one of the main characteristics of an increasingly transnational and re-regulated world.

Marta Reuter is Researcher at the Stockholm Centre for Organizational Research, Sweden.

Filip Wijkström is Visiting Professor of Business Administration at Stockholm University, Sweden, on leave from his position at the Stockholm School of Economics, Sweden.
Bengt Kristensson Uggla is Amos Anderson Professor of Philosophy, Culture and Corporate Management at Åbo Akademi University, Finland.

1. Trust Contextualized: Confidence in Theory and Practice; Bengt Kristensson Uggla, Marta Reuter and Filip Wijkström
2. Currency for Europe: Monetary Solidity, Trust and Identification across National Borders; Johan Fornäs
3. Can Auditing Generate Trust? The Organisation of Auditing and the Quality of Government; Maria Gustavson and Bo Rothstein
4. From Global Consumer Power to Local Worker Power; Niklas Egels-Zandén
5. The Certification Paradox: Monitoring as a Solution and a Problem; Ingrid Gustafsson and Kristina Tamm Hallström
6. The Triumph of Feelings: On the Power of Imagery in Business; Lars Strannegård
7. The Creation of a Crisis of Confidence: A Study of the Mediatization of the Red Cross; Pernilla Petrelius Karlberg, Maria Grafström and Karolina Windell
8. Trust in the Monitoring of Publicly Funded Services: A Case Study of Two Outsourced Care Homes for the Elderly; Eva Hagbjer, Johnny Lind and Ebba Sjögren
9. The Grammar of Trust as Ethical Challenge; Bengt Kristensson Uggla
10. The Historical Incubators of Trust in Sweden: From the Rule of Blood to the Rule of Law; Lars Trägårdh
List of Contributors

Johan Fornäs, Södertörn University, Sweden
Maria Gustavson, University of Gothenburg, Sweden
Bo Rothstein, University of Gothenburg, Sweden
Niklas Egels-Zandén, University of Gothenburg, Sweden
Ingrid Gustafsson, University of Gothenburg, Sweden
Kristina Tamm Hallström, Stockholm School of Economics and Stockholm Centre for Organizational Research (Score), Sweden
Lars Strannegård, Stockholm School of Economics, Sweden
Pernilla Petrelius Karlberg, Stockholm School of Economics, Sweden
Maria Grafström, Stockholm University, Sweden
Karolina Windell, Uppsala University, Sweden
Eva Hagbjer, Stockholm School of Economics, Sweden
Johnny Lind, Stockholm School of Economics, Sweden
Ebba Sjögren, Stockholm School of Economics, Sweden
Lars Trägårdh, Ersta Sköndal University College, Sweden


"The enormous value of trust for everyday organizational life is widely underestimated in literature. Most mainstream theories focus upon different social forces, e.g. power, control, and normative and institutional pressures, whereas interpersonal and generalized trust is rarely recognized as a vital glue for linking actions in and beyond organizations. Against this backdrop, this volume is especially precious, as it provides a state-of-the-art overview, new ideas and insights on trust from various perspectives." - Michael Meyer, Professor and Chair, Research Institute for Nonprofit Organisations, Vienna University of Economics and Business, Austria
"Understanding trust in an organizational context is a highly innovative way to build a bridge between theories of organizations and theories of society. To what extent can trust be organized and to what extent is trust a precondition for organizing? In this book the contributions provide numerous and unexpected examples of the fruitfulness of this approach. It will be exciting reading for theorists of organizations and society alike." - Göran Ahrne, Professor of Sociology, Stockholm University, Sweden
"Trust and confidence are key issues in all organizational life today. This state-of-the-art volume is particularly welcome for raising new questions about the complexity, multi-dimensionality, and interdependence of trust and public life. Provides a host of new and thought-provoking answers, illustrating its insights from a distinctive Nordic and interdisciplinary perspective." - Miriam Glucksmann, Professor of Sociology, Essex University, UK
Add a review

Related titles