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Competitive Strategies for Service Organisations
 
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Competitive Strategies for Service Organisations
 
 
Palgrave Macmillan
 
 
 
 
 
 
19 Jul 1999
|
£75.00
|Hardback Out of Stock
  
9780333716809
||
 
 
19 Jul 1999
|
£46.99
|Paperback Out of Stock
  
9780333716816
||
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DescriptionReviewsContentsAuthors

This text pulls together the various analytical concepts, models and techniques of traditional corporate strategy against a backdrop of the service industry environment in the light of a new global context. It expounds the central role of the service industries and redefines them within a new international framework.


Description

This text pulls together the various analytical concepts, models and techniques of traditional corporate strategy against a backdrop of the service industry environment in the light of a new global context. It expounds the central role of the service industries and redefines them within a new international framework.


Reviews

'Well presented, easily read and understood.' - Helen Shiels, University of Ulster

'A thoroughly researched and highly readable guide to the forces which shape today's global economy. Packed with examples of how to get it right, and how to avoid getting it wrong, this book will be of real value to any service organisation striving to compete in the world's increasingly borderless market.' - Sir John Egan, Chief Executive, BAA plc


Contents

Key Themes in the Global Service Economy
Defining Service Organisations
The Development of Strategic Planning
Strategic Management Models, Tools and Techniques
The Application of Strategic Management in the Service Sector
The Development of Strategic Planning
Three Case Studies


Authors

NEIL BOTTEN is Principal Lecturer in Strategic Management at the London Management Centre, University of Westminster. His professional experience spans the chemical and oil industries and the fire service and his more recent consultancy work involved the introduction of strategic planning processes and scenario planning workshops. He has published in the areas of strategic management and marketing.

JOHN MCMANUS has had many years of experience as a practitioner in industry and the public sector where he has been involved in planning, change management and reengineering. He is author of several books on project management and change management.