Illustrations
Introduction
1 Correspondence
2 Reports
3 Summarising
4 Advertising and Publcity
5 Manuals, Instructions and Form Design
6 Meetings Documentation
7 Meetings
8 Spoken Communication
9 Listening and Reading
10 Role of Audio-Visual Aids
11 Thinking and Planning
12 Language
13 Non-verbal Communication
14 Charts and Graphs
15 Analysis and Interpretation
16 External and Internal Communication
17 Management Communication
18 Information Technology
Appendix 1: Answers/notes for answers
Appendix 2: glossary of meetings terms
Appendix 3: Grammar, punctuation and spelling
Appendix 4: Examination techniques
Index

L. A. WOOLCOTT and W. R. UNWIN are established authors of communication books for business. They were both Senior Lecturers at Windsor and Maidenhead College, England, for many years and have considerable teaching and business experience.