The sequel to two in-depth studies of the management of excellent banks written in the 1980s, this new volume addresses the key issues that preoccupy the leadership of today's most admired banking institutions. After reviewing the lessons learned from the previous studies, the author examines best practice in addressing issues such as culture, leadership, risk management, managing size and complexity, and sustaining revenue growth. The book concludes with the views expressed by the interview sample on the future evolution of the banking sector, following by the author's own forecasts based on 20 years of study of the world of financial services.

Introduction and Background
The Excellent Banks
Lessons from the Past: Two Turbulent Decades
Shaping the Business Model
People and their Culture
The Leadership Factor
Sustaining Revenue Growth
Managing Size and Complexity: The Challenge Becomes Acute
Execution and Client Service
The Profile of Risk
How Excellent Banks View the Future
Our Own Reflections and Forecasts

STEVEN I. DAVIS has spent his career in the banking and financial services sector as a senior executive, strategy consultant, author, analyst and teacher. As a banker he set up and led a London-based merchant bank. As consultant, one of his major assignments was to advise the Norwegian Government during the 1990s banking crisis. As author, he has now written ten books on the management of financial institutions.