The rise of the Internet offers the public sector a great deal of opportunity for change, and visible changes have taken place in recent years. This book offers fresh and original perspectives on the emerging institutional landscape of the Internet based public services. The contributing chapters investigate, empirically and theoretically, the multiple development paths that characterize the adoption of ICT in the public sector bureaucracy. Reporting on recent European development experiences in the area of justice, it throws light on how ICT shapes the institutions of the public sector, and, conversely, it shows how the normative rules and the institutional structures of the bureaucracy constrain and channel the design of the new technologies. The book is an important reading for anyone, specialist or non specialist, who has an interest in understanding the complexities of the design of e-government systems, in the problems associated with the rise of 'digital institutions' and in the evolution of modern bureaucracy in contemporary democracies.
Introduction; F. Contini and G. Francesco Lanzara
PART I: PERSPECTIVES: ICT, INSTITUTIONS AND E-GOVERNMENT
Building Digital Institutions: ICT and the Rise of Assemblages in Government; G. Francesco Lanzara
How Institutions are Inscribed in Technical Objects and what it may mean in the case of the Internet; B. Czarniawska
The Regulative Regime of Technology; J. Kallinikos
ICT, Marketization and Bureaucracy in the UK Public Sector: Critique and Reappraisal; A. Cordella and L. Willcocks
PART II: EXPERIENCES: ICT, INSTITUTIONAL COMPLEXITY, AND THE DEVELOPMENT OF E-SERVICES
E-justice in Finland and in Italy: Enabling Versus Constraining Models; M. Fabri
Aligning ICT and Legal Frameworks in Austria's e-bureaucracy: From Mainframe to the Internet; S. Koch and E. Bernroider
Institutional Complexity and Functional Simplification: The Case of Money Claim Online Service in England and Wales; J. Kallinikos
Assemblage-in-the-making: Developing the e-services for the Justice of the Peace Office in Italy; M. Velicogna and F. Contini
ICT, Assemblages and Institutional Contexts: Understanding Multiple Development Paths; F. Contini
FRANCESCO CONTINI is a Researcher at IRSIG (Research Institute on Judicial Systems) of Italy's National Research Council. His research work is on ICT-based organizational and institutional innovation in the Italian and European judiciaries. He edited with Marco Fabri the volumes Judicial electronic data interchange in Europe (Lo Scarabeo, 2003) and Justice and Technology in Europe (Kluwer Law International, 2001)
GIOVAN FRANCESCO LANZARA is professor of Organization Studies and Political Science at the University of Bologna, Italy and since 2006a visiting professor at the London School of Economics – Department of Management, Information Systems and Innovation Group. He studies innovation and learning processes in organizations and institutions, has offered contributions at the intersection of three different fields; Organization Studies, Information Systems, and Political Science, which have been widely published in books and international journals.
Description
The rise of the Internet offers the public sector a great deal of opportunity for change, and visible changes have taken place in recent years. This book offers fresh and original perspectives on the emerging institutional landscape of the Internet based public services. The contributing chapters investigate, empirically and theoretically, the multiple development paths that characterize the adoption of ICT in the public sector bureaucracy. Reporting on recent European development experiences in the area of justice, it throws light on how ICT shapes the institutions of the public sector, and, conversely, it shows how the normative rules and the institutional structures of the bureaucracy constrain and channel the design of the new technologies. The book is an important reading for anyone, specialist or non specialist, who has an interest in understanding the complexities of the design of e-government systems, in the problems associated with the rise of 'digital institutions' and in the evolution of modern bureaucracy in contemporary democracies.
Contents
Introduction; F. Contini and G. Francesco Lanzara
PART I: PERSPECTIVES: ICT, INSTITUTIONS AND E-GOVERNMENT
Building Digital Institutions: ICT and the Rise of Assemblages in Government; G. Francesco Lanzara
How Institutions are Inscribed in Technical Objects and what it may mean in the case of the Internet; B. Czarniawska
The Regulative Regime of Technology; J. Kallinikos
ICT, Marketization and Bureaucracy in the UK Public Sector: Critique and Reappraisal; A. Cordella and L. Willcocks
PART II: EXPERIENCES: ICT, INSTITUTIONAL COMPLEXITY, AND THE DEVELOPMENT OF E-SERVICES
E-justice in Finland and in Italy: Enabling Versus Constraining Models; M. Fabri
Aligning ICT and Legal Frameworks in Austria's e-bureaucracy: From Mainframe to the Internet; S. Koch and E. Bernroider
Institutional Complexity and Functional Simplification: The Case of Money Claim Online Service in England and Wales; J. Kallinikos
Assemblage-in-the-making: Developing the e-services for the Justice of the Peace Office in Italy; M. Velicogna and F. Contini
ICT, Assemblages and Institutional Contexts: Understanding Multiple Development Paths; F. Contini
Authors
FRANCESCO CONTINI is a Researcher at IRSIG (Research Institute on Judicial Systems) of Italy's National Research Council. His research work is on ICT-based organizational and institutional innovation in the Italian and European judiciaries. He edited with Marco Fabri the volumes Judicial electronic data interchange in Europe (Lo Scarabeo, 2003) and Justice and Technology in Europe (Kluwer Law International, 2001)
GIOVAN FRANCESCO LANZARA is professor of Organization Studies and Political Science at the University of Bologna, Italy and since 2006a visiting professor at the London School of Economics – Department of Management, Information Systems and Innovation Group. He studies innovation and learning processes in organizations and institutions, has offered contributions at the intersection of three different fields; Organization Studies, Information Systems, and Political Science, which have been widely published in books and international journals.
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