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The Practice of Outsourcing
 
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The Practice of Outsourcing
From Information Systems to BPO and Offshoring
 
 
Palgrave Macmillan
 
 
 
 
 
25 Jun 2009
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£73.00
|Hardback In Stock
  
9780230205413
||
 
 
eBooks ebook on Palgrave Connect  ebook available via library subscriptions ebook on ebooks.com 
 
 


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DescriptionContentsAuthors


This book details nearly 20 years of research into the outsourcing phenomenon, and is companion to the earlier Palgrave volume Information Systems and Outsourcing: Studies in Theory and Practice. Using an unparalleled database of over 650 longitudinal case studies the authors document and analyses outsourcing's rise prominence in the 1990s, pinpointing trends, practices and lessons. It finds that many of the so-called 'strategic alliances' of this period tended to be straightforward 'fee-for-service contracts in practice. The book develops critieria for making sourcing decisions, and provides details of the practices that work, and those that do not.

The authors then detail developments in the IT, business process and offshore outsourcing service markets from 2000 on. They show that, against a background of growth in global revenues, outsourcing provided real promise on costs and service, new models, but also new challenges to client organizations and suppliers alike. Based on their research work, the authors point to thirteen future global sourcing trends from 2009-14. The book documents how organizations have been learning, experientially, and often painfully, how to manage back office outsourcing. But the increased size, importance, complexity of the phenomena, and the risks they engender, suggest that in the next phase, already started in some organizations discussed in the book, research will be into how organizations seek to provide leadership in outsourcing. For the authors, this shift will be a necessary one if governance, control, flexibility and superior business performance are to be outsourcing's consequences.


Description


This book details nearly 20 years of research into the outsourcing phenomenon, and is companion to the earlier Palgrave volume Information Systems and Outsourcing: Studies in Theory and Practice. Using an unparalleled database of over 650 longitudinal case studies the authors document and analyses outsourcing's rise prominence in the 1990s, pinpointing trends, practices and lessons. It finds that many of the so-called 'strategic alliances' of this period tended to be straightforward 'fee-for-service contracts in practice. The book develops critieria for making sourcing decisions, and provides details of the practices that work, and those that do not.

The authors then detail developments in the IT, business process and offshore outsourcing service markets from 2000 on. They show that, against a background of growth in global revenues, outsourcing provided real promise on costs and service, new models, but also new challenges to client organizations and suppliers alike. Based on their research work, the authors point to thirteen future global sourcing trends from 2009-14. The book documents how organizations have been learning, experientially, and often painfully, how to manage back office outsourcing. But the increased size, importance, complexity of the phenomena, and the risks they engender, suggest that in the next phase, already started in some organizations discussed in the book, research will be into how organizations seek to provide leadership in outsourcing. For the authors, this shift will be a necessary one if governance, control, flexibility and superior business performance are to be outsourcing's consequences.


Contents


PART I: INTRODUCTION
IT Outsourcing Practices: Lessons from Experience
PART II: REALIZING OUTSOURCING EXPECTATIONS: INCREDIBLE PROMISES, CREDIBLE OUTCOMES 
Contracting and Relationships in IT Outsourcing
Cooperative Partnerships and 'Total' IT Outsourcing: From Contractual Obligations to Strategic Alliance?
Offshore Outsourcing: A Country Too Far?
IT Outsourcing in Public Sector Contexts: Towards the Contractual Organization
IS Sourcing: Examining the Privatisation Option in Public Administration
Analysing IT Outsourcing Decisions: Size, Interdependency and Risk
Risk Mitigation in IT Outsourcing Strategy
IT Outsourcing: Risk, Creative Contracting and Business Advantage
Information Technology Insourcing: Myths and Realities
PART III: ASP AS SOURCING STRATEGY: THEORY AND PRACTICE
IT Sourcing: Reflections
ITO Configuration: Defining and Designing Outsourcing Arrangements
Business Process Outsourcing: The Promise of the Enterprise Partnership Model
A Study of Offshore Outsourcing: The Case of Biotech
IT Outsourcing Success: A Multi-dimensional, Contextual Perspective on Outsourcing Outcomes
Offshore Outsourcing and the Role of Social Capital


Authors

MARY CECELIA LACITY is a Professor of Information Systems and International Business Fellow at the University of Missouri-St. Louis, USA. She has written ten books, including Offshore Outsourcing of IT Work, (Palgrave, 2008; co-author Joe Rottman) and Global Sourcing of Business and IT Services (Palgrave, 2006; co-author Leslie Willcocks). Her 40 journal publications have appeared in the Harvard Business Review, Sloan Management Review, MIS Quarterly, IEEE Computer, Communications of the ACM and many other academic and practitioner outlets. Her work has been cited more than 3500 times. She is US Editor of the Journal of Information Technology, and Co-editor of the Palgrave Series: Work, Technology, and Globalization and on the Editorial Boards for MIS Quarterly Executive, Journal of Strategic Information Systems, Journal of the Association for Information Systemsand Strategic Outsourcing.

LESLIE WILLCOCKS is Professor of Technology Work and Globalization and Director of the Outsourcing Unit at the London School of Economics and Political Science, UK. He has co-authored 29 books and over 150 refereed journal papers on the management of information and communications technologies, and their impact on organizations. He is Editor of the Journal of Information Technology and is internationally recognized for his academic research, and his advisory work for major corporations and government agencies.