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Work and Life in the Global Economy
 
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Work and Life in the Global Economy
A Gendered Analysis of Service Work
 
 
Palgrave Macmillan
 
 
 
 
 
30 Nov 2009
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£73.00
|Hardback In Stock
  
9780230580848
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eBooks ebook on Palgrave Connect  ebook available via library subscriptions ebook on ebooks.com 
 
 


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DescriptionContentsAuthors


This edited book has emerged from a CRESC (Centre for Research on Socio-Cultural Change) workshop that was held in Manchester in February 2008 which provided a forum to debate 'Gender, Service Work and the Cultural Economy'.
 
The aim of this collection is to explore the social and cultural issues within the economic changes that have given rise to service work, which represents the largest occupational sector. This sector is often polarised between higher paid ICT-enabled 'knowledge work' and lower paid, catering, cleaning and care work. In order to gain a broad appreciation of working lives, this book adopts an inclusive approach with chapters covering a variety of types of service work.
 
Written by specialists in their respective fields, this book draws together authors from interdisciplinary areas that are carrying out significant research into the totality of women's working lives and studying varying combinations of gender and service work within an international context.


Description


This edited book has emerged from a CRESC (Centre for Research on Socio-Cultural Change) workshop that was held in Manchester in February 2008 which provided a forum to debate 'Gender, Service Work and the Cultural Economy'.
 
The aim of this collection is to explore the social and cultural issues within the economic changes that have given rise to service work, which represents the largest occupational sector. This sector is often polarised between higher paid ICT-enabled 'knowledge work' and lower paid, catering, cleaning and care work. In order to gain a broad appreciation of working lives, this book adopts an inclusive approach with chapters covering a variety of types of service work.
 
Written by specialists in their respective fields, this book draws together authors from interdisciplinary areas that are carrying out significant research into the totality of women's working lives and studying varying combinations of gender and service work within an international context.


Contents

Introduction; D.Howcroft& H.Richardson
Women as Knowledge Workers: From the Telegraph to the Computer; A.Adam
Respectability and Flexibility in the Neoliberal Service Economy; Carla Freeman
'Are you married?' Exploring Gender in a Global Workplace in India; M.D'Mello
Gendered Hierarchies in Transnational Call Centres in India; K.Mirchandani
Domestic Labour – The Experience of Work in India's Other Call Centre Industry; P.Taylor, P.D'Cruz, E.Noronha& D.Scholarios
'Caring' Professionals: Global Migration and Gendered Cultural Economy; S.Arun
The Crisis of Care, International Migration, and Public Policy; L.Benería
Reflections on Gender and Pay Inequalities in the Contemporary Service Economy; D.Perrons
Clerks, Cashiers, Customer Carers: Women's Work in European Services; J.Webster
An ICT Skills Model of Inclusion: Contemporary Distortions of Equity in British Network Engineer Training; H.Gillard
The Isolated Professional: Conflict, Fragmentation and Overload in UK Financial Services; L.McCann
Cultural Constraints: Japanese Mothers Working in a Multinational Corporation; B.Crump& R.Crump


Authors

DEBRA HOWCROFT is Professor of Technology and Organizations at Manchester Business School, UK and a member of the ESRC-funded Centre for Research on Socio-Cultural Change (CRESC). Broadly, her research interests are concerned with the drivers and consequences of socio-economic restructuring in a global context. She is co-editor of the Handbook of Critical Information Systems Research: Theory and Application (2005), Social Inclusion: Societal& Organizational Implications for Information Systems (2006); and Foundations, Philosophy and Research Methods (2008).
 
HELEN RICHARDSON is a Senior Lecturer in Information Systems (IS) and joined the University of Salford in 1998 after a varied career including working in the field of Social Care and running a Research and Training Unit promoting Positive Action for Women at Work. She works in the Research Centre for People, Work and Organization and is engaged in Critical Research in IS including issues of gender in the ICT labour market and the global location of service work.