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Global Sourcing of Business and IT Services
 
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Global Sourcing of Business and IT Services
 
 
Palgrave Macmillan
 
 
 
 
 
24 Aug 2006
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£44.99
|Hardback In Stock
  
9780230006591
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DescriptionReviewsContentsAuthors

Global sourcing is prescribed for everything from back office services like information technology development to core services such as innovation, marketing, and customer care. While the vision of global sourcing networks that are agile, effective, and cost efficient is certainly achievable, our 17 years of research, which includes 300 interviews with senior executives of globally sourcing business services found that:

Outsourcing can deliver on its promises, but it takes a tremendous amount of detailed management on both the client and supplier sides to realize expected benefits. Furthermore, piecemeal outsourcing frequently yields piecemeal results - slightly lower costs or better service. But, as long as risks are properly mitigated, transformational outsourcing can lead to business enhancing results - significantly lower costs, better services and increased revenues.

This book provides in-depth insights into the detailed practices that lead to success. Written by two internationally acclaimed academics and their colleagues, it covers the best practices on IT outsourcing, offshoring, business process outsourcing, and netsourcing. The challenges of implementing best practices are illustrated through many case studies on global companies that have successfully transformed IT, human resources, indirect procurement, and other back office functions through outsourcing. The book is a must read for any practitioner, academic, or student concerned with global sourcing in the next ten years.


Description

Global sourcing is prescribed for everything from back office services like information technology development to core services such as innovation, marketing, and customer care. While the vision of global sourcing networks that are agile, effective, and cost efficient is certainly achievable, our 17 years of research, which includes 300 interviews with senior executives of globally sourcing business services found that:

Outsourcing can deliver on its promises, but it takes a tremendous amount of detailed management on both the client and supplier sides to realize expected benefits. Furthermore, piecemeal outsourcing frequently yields piecemeal results - slightly lower costs or better service. But, as long as risks are properly mitigated, transformational outsourcing can lead to business enhancing results - significantly lower costs, better services and increased revenues.

This book provides in-depth insights into the detailed practices that lead to success. Written by two internationally acclaimed academics and their colleagues, it covers the best practices on IT outsourcing, offshoring, business process outsourcing, and netsourcing. The challenges of implementing best practices are illustrated through many case studies on global companies that have successfully transformed IT, human resources, indirect procurement, and other back office functions through outsourcing. The book is a must read for any practitioner, academic, or student concerned with global sourcing in the next ten years.


Reviews

'Lacity and Willcocks have been studying and reporting on outsourcing for more than a decade and with a clarity unmatched by others. Now, the results are in, and this book definitively shows that outsourcing can produce great results but only when outsourcing professionals ensure great execution.' - Michael Corbett, Executive Director, International Association of Outsourcing Professionals

'Once again Mary Lacity and Leslie Willcocks have teamed together to provide a well researched and practical guide to outsourcing. I would recommend this book to both the experienced and the not so experienced outsourcing practitioner or academic.' - Dennis McGuire, Founder and Chairman of Technology Partners International

'Global Sourcing of Business and IT Services continues Mary Lacity's and Leslie Willcocks' reign as Outsourcing's most prolific researchers. This book is a 'must read' for anyone involved in outsourcing and for those who are just curious about it.' - Barry Wiegler, Founder and CEO, Sourcing Interests Group.

'Global Sourcing of Business and IT Services is must reading for outsourcing practitioners who have struggled, or will soon struggle, through its ever-evolving learning curve. This is an important book based on 17 years of research from which readers will learn how to avoid costly mistakes in business process outsourcing.' - Peter Bendor-Samuel, CEO, Everest Group, and author of Turning Lead Into Gold: The Demystification of Outsourcing

'This book must be regarded as prescribed therapy for every Business- and IT leader that is struggling to climb the steep global sourcing learning curve' - Michiel Boreel, Vice President of Strategy, Sogeti

'Based on work by the authors and their colleagues in 600 organizations throughout the world, Willcocks and Lacity present a comprehensive overview of the many types of outsourcing as they are practiced today. More important, they provide extremely insightful guidelines for the effective management of outsourcing. For anyone involved with outsourcing, this book is a must read' - Jack Rockart, Senior Lecturer, Emeritus, MIT Sloan School of Management, Cambridge, MA

'An excellent strategic view, coupled with the tactical prescription for successful global sourcing. Their research is the necessary combination of both rigor and relevance . . . bridging from the academic to the practitioner.' - Ray Hoving, Ray Hoving Associates, past president of the Society of Information Management and CIO for Air Products and Chemicals

'This book will be an invaluable read for those thinking of outsourcing for the first time. Also required reading for those whose experiences of such an activity initially fall short of requirements.' - Lord Renwick, President, The European Information Society Group.


Contents

Customer and Supplier Learning on IT and Business Service Practices
Managing 54 Processes in the Sourcing Life Cycle
Retaining Nine Core Capabilities In-House
Assessing Twelve Supplier Capabilities
The Winner's Curse in IT Outsourcing: The Case of Esso
Outsourcing Human Resources: The Case of BAE Systems
Outsourcing Indirect Procurement: The Case of BAE Systems
Managing Knowledge When Outsourcing: Cases in Financial Services
Offshoring of IT Work: 20 Practices
How Corporations E-Source
Application Service Provision and Risk Mitigation
The Future of Global Sourcing: Twelve Emerging Trends
Workbook Section: Readings and Assignments


Authors


Dr. LESLIE P. WILLCOCKS is Professor in the area of technology work and globalization at London School of Economics and Political Science, Associate Fellow at Templeton College, Oxford, and holds visiting chairs at Melbourne and Erasmus universities. His doctorate is from Cambridge University and he has been for the last 16 years Editor-in-Chief of the Journal of Information Technology. He is co-author of 25 books, and has published over 160 refereed papers in journals such as Harvard Business Review, Sloan Management Review, California Management Review, MIS Quarterly, MISQ Executive, Journal of Management Studies, Communications of the ACM, and Journal of Strategic Information Systems. In February 2001, he won the PriceWaterhouseCoopers/Michael Corbett Associates World Outsourcing Achievement Award for his contribution to this field. He is a regular keynote speaker at international practitioner and academic conferences, has extensive consulting experience, and is regularly retained as adviser by major corporations and government institutions.
 

Dr. MARY C. LACITY is a Professor of Information Systems and International Business Fellow at the University of Missouri-St. Louis. She was the recipient of the 2008 Gateway to Innovation Award sponsored by the IT Coalition and the Society for Information Management and the 2000 World Outsourcing Achievement Award sponsored by PricewaterhouseCoopers and Michael Corbett and Associates. She has written eight books and 50 scholarly papers, and she is US Editor of the Journal of Information Technology.