Effective communication is a vital part of the social worker's job. This welcome new edition of a classic text provides students and practitioners with essential advice and guidance about communicating and interacting in a range of social work settings.
Based on the author's extensive personal and teaching experience, the text offers a succint introduction to a variety of communication techniques, including symbolic, non-verbal, verbal, written and electronic forms of communication. Importantly, it discusses the perspectives of service users and explores their experiences and interpretations of how a social worker looks, acts and speaks, thus giving a real insight into the implicit messages being conveyed.
New to this edition are Putting it into Practice activities and further reading suggestions, designed to support learning and understanding and to enable readers to reflect critically for practice.
Written in an appealing narrative style that cannot fail to draw the reader in, Communication in Social Work is an engaging and comprehensive book suitable both for social work and social care students and for newly qualified practitioners wanting to refresh their thinking and skills.
Review of first edition:
'This book provides a useful summary of symbolic, non-verbal, verbal, and written communication, to understand interactions between people and to build and maintain effective relationships. Written in a clearly accessible style, it helpfully brings together in one volume an introduction to some core skills.'
-Michael Preston-Shoot, Community Care
Introduction
Helpful and Effective Communication: The View of Users of Services
Types of Communication: Symbolic, Non-verbal and Verbal
Type of Communication: Written and Information Technology
Building and Maintaining Relationship
Attending and Listening
Sharing Information
Shared Purpose and Assessment
Intervention: Non-verbal and Verbal Techniques for Enhancing Behavioural and Attitudinal and Change
Intervention: Written Techniques for Changing Attitudes and Behaviours
Conclusion
References
JOYCE LISHMAN is a Professor and Head of the School of Applied Social Studies, Robert Gordon University, UK. She is editor of the Handbook of Theory for Practice Teachers in Social Work published by Jessica Kingsley.
Description
Effective communication is a vital part of the social worker's job. This welcome new edition of a classic text provides students and practitioners with essential advice and guidance about communicating and interacting in a range of social work settings.
Based on the author's extensive personal and teaching experience, the text offers a succint introduction to a variety of communication techniques, including symbolic, non-verbal, verbal, written and electronic forms of communication. Importantly, it discusses the perspectives of service users and explores their experiences and interpretations of how a social worker looks, acts and speaks, thus giving a real insight into the implicit messages being conveyed.
New to this edition are Putting it into Practice activities and further reading suggestions, designed to support learning and understanding and to enable readers to reflect critically for practice.
Written in an appealing narrative style that cannot fail to draw the reader in, Communication in Social Work is an engaging and comprehensive book suitable both for social work and social care students and for newly qualified practitioners wanting to refresh their thinking and skills.
Reviews
Review of first edition:
'This book provides a useful summary of symbolic, non-verbal, verbal, and written communication, to understand interactions between people and to build and maintain effective relationships. Written in a clearly accessible style, it helpfully brings together in one volume an introduction to some core skills.'
-Michael Preston-Shoot, Community Care
Contents
Introduction
Helpful and Effective Communication: The View of Users of Services
Types of Communication: Symbolic, Non-verbal and Verbal
Type of Communication: Written and Information Technology
Building and Maintaining Relationship
Attending and Listening
Sharing Information
Shared Purpose and Assessment
Intervention: Non-verbal and Verbal Techniques for Enhancing Behavioural and Attitudinal and Change
Intervention: Written Techniques for Changing Attitudes and Behaviours
Conclusion
References
Authors
JOYCE LISHMAN is a Professor and Head of the School of Applied Social Studies, Robert Gordon University, UK. She is editor of the Handbook of Theory for Practice Teachers in Social Work published by Jessica Kingsley.
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