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The New IT Outsourcing Landscape
 
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The New IT Outsourcing Landscape
From Innovation to Cloud Services
 
 
Palgrave Macmillan
 
 
 
 
 
15 May 2012
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£68.00
|Hardback In Stock
  
9780230358812
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DescriptionContentsAuthors

The business and IT services market exceeded $us450 billion revenues in 2011 and will grow between 5-12% per annum over the next five years. This book provides a detailed review of how managers and suppliers are changing their practices, and the challenges they face. Written by the world's leading academics in the field, it gives detailed insight into new practices in innovation, offshoring, onshoring, capabilities required, project management and the promise and challenges of moving to cloud services. The authors also review the theory base for outsourcing and introduce a new and distinctive theory to guide practice. This is a vital text for researchers, client organizations, suppliers and analysts needing to understand the latest developments in the outsourcing landscape, and the management practices that will support effective use of the external services market.


Description

The business and IT services market exceeded $us450 billion revenues in 2011 and will grow between 5-12% per annum over the next five years. This book provides a detailed review of how managers and suppliers are changing their practices, and the challenges they face. Written by the world's leading academics in the field, it gives detailed insight into new practices in innovation, offshoring, onshoring, capabilities required, project management and the promise and challenges of moving to cloud services. The authors also review the theory base for outsourcing and introduce a new and distinctive theory to guide practice. This is a vital text for researchers, client organizations, suppliers and analysts needing to understand the latest developments in the outsourcing landscape, and the management practices that will support effective use of the external services market.


Contents

List of Tables
List of Figures
Acknowledgements
Notes on Contributors
Introduction – The Emerging IT Outsourcing Landscape; L.Willcocks& M.Lacity
PART I: THE OUTSOURCING LANDSCAPE
Mapping the IT Outsourcing Landscape: Review and Future Directions; M.Lacity, S.Khan, A.Yan &L.Willcocks
Theory In Outsourcing: The New Challenge; M.Lacity, S.Khan &L.Willcocks
PART II: SIX THEMES AND NEW DIRECTIONS
Innovation - Step Change in Outsourcing: Towards Collaborative Innovation; E.Whitley& L.Willcocks
Projects – Managing Escalation in IT Outsourcing; D.Kovasznai & L.Willcocks
Offshoring – Cross Cultural Strategies; P.Abbott, Y.Q.Zheng, R.Dhu& L.Willcocks
Onshoring – What About Rural Outsourcing? M.Lacity, J.Rottman& S.Khan
Capabilities – The Neglected Role of Middle Management in Outsourcing and Offshoring; L.Willcocks & C.Griffiths
Cloud On The Landscape - Promises and Challenges; W.Venters, E.Whitley, L.Willcocks& J.Hindle
Index







Authors

LESLIE P. WILLCOCKS Professor of Technology Work and Globalization, Director of the Outsourcing Unit, and Head of the Information Systems and Innovation Group in the Department of Management, at the London School of Economics and Political Science, UK. He is co-author of 33 books and has published over 190 refereed papers in journals such as Harvard Business Review, Sloan Management Review, California Management Review, MIS Quarterly and MISQ Executive. He is also Editor-in-Chief of the Journal of Information Technology and is internationally recognised for his academic research, and his advisory work for major corporations and government agencies.
MARY C. LACITY Professor of Information Systems and International Business Fellow at the University of Missouri-St. Louis, USA. She has written 12 books, most recently China's Emerging Outsourcing Capabilities (Palgrave, 2010; co-editors Leslie Willcocks and Yingquin Zheng) and Information Systems Outsourcing: Theory and Practice (Palgrave, 2009; co-author: Leslie P. Willcocks). More than 50 of her publications have appeared in the Harvard Business Review, Sloan Management Review, MIS Quarterly, IEEE Computer, Communications of the ACM, and many other academic and practitioner outlets. She is Senior Editor of the Journal of Information Technology, Co-editor of the Palgrave Series: Work, Technology, and Globalization and on the Editorial Boards for MIS Quarterly Executive, Journal of Strategic Information Systems, Strategic Outsourcing: An International Journal, and Journal of the Association for Information Systems.