Confronting Mistakes

Lessons from the Aviation Industry when Dealing with Error

Authors: Hagen, J.

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eBook $34.99
price for USA
  • ISBN 978-1-137-27618-6
  • Digitally watermarked, no DRM
  • Included format: PDF
  • eBooks can be used on all reading devices
  • Download immediately after purchase
Hardcover $48.00
price for USA
  • ISBN 978-1-137-27617-9
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
About this book

In most organizations, errors - although common and unavoidable - are rarely mentioned bottom-up. Using this example of the high risk aviation industry this book assess how active error management can work and lead to success. Using academic research and 10 actual aviation accidents cases, this book will provide compelling and informative reading.

Reviews

'A riveting, at times thriller-like, read reading this book, and talking about how it could work in your field, might be the beginning of the change you need' - Michael Skapinker, Financial Times

'Confronting Mistakes is a remarkable book. Its gripping case studies of airline disasters will keep readers on the edge of their chairs, and its penetrating analysis is deep and sophisticated. Hagen's writing is highly accessible and engaging and will enlighten everyone from error experts to curious readers in other industries. The book is destined to be a classic in the error field.'

Amy C. Edmondson, Novartis Professor of Leadership and Management, Harvard Business School

'Human behavior is a complex ecosystem, but that is no excuse to wave a white flag of surrender. Hagen has done a masterful job of capturing the salient lessons from the high risk field of aviation and made them available to the world. A tip of the hat to a fellow warrior in the battle against human error and their often tragic consequences.'

Tony Kern, CEO, Convergent Performance, former B-1B command pilot and Chair of the US Air Force Human Factors Steering Group

'It is a truly excellent work. Everyone who reads it will take something positive away from it.'

Captain Robert L. Bragg, First Officer of PanAm 1736, 1977

'Compelling'

Andrew Hall, FT


Table of contents (4 chapters)

Buy this book

eBook $34.99
price for USA
  • ISBN 978-1-137-27618-6
  • Digitally watermarked, no DRM
  • Included format: PDF
  • eBooks can be used on all reading devices
  • Download immediately after purchase
Hardcover $48.00
price for USA
  • ISBN 978-1-137-27617-9
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.

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Bibliographic Information

Bibliographic Information
Book Title
Confronting Mistakes
Book Subtitle
Lessons from the Aviation Industry when Dealing with Error
Authors
Copyright
2013
Publisher
Palgrave Macmillan UK
Copyright Holder
Palgrave Macmillan, a division of Macmillan Publishers Limited
eBook ISBN
978-1-137-27618-6
DOI
10.1057/9781137276186
Hardcover ISBN
978-1-137-27617-9
Edition Number
1
Number of Pages
VIII, 191
Topics