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Mastering Communication

  • Textbook
  • © 2004
  • Latest edition

Overview

Authors:
  1. Nicky Stanton
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  • A comprehensive "howto" book, fully updated to incorporate developments in communications and IT
    Covers the skills of speaking and presenting, writing, listening and effective reading
    Contains useful sections on grammar and usage, checklists on spelling and commonly misused and confused words
    Includes activities, selfchecks, and exercises throughout, so that readers can check their own progress

Part of the book series: Macmillan Master Series (MMS)

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Table of contents (20 chapters)

  1. Front Matter

    Pages i-xiv
    Download chapter PDF

  2. The process of communication

    • Nicky Stanton
    Pages 1-10

  3. Speaking effectively

    • Nicky Stanton
    Pages 11-20

  4. Listening

    • Nicky Stanton
    Pages 21-29

  5. Human interaction and non-verbal communication

    • Nicky Stanton
    Pages 30-49

  6. Talking on the telephone

    • Nicky Stanton
    Pages 50-65

  7. Interviewing

    • Nicky Stanton
    Pages 66-84

  8. Being interviewed for a job

    • Nicky Stanton
    Pages 85-97

  9. Communicating in groups

    • Nicky Stanton
    Pages 98-118

  10. Running and taking part in meetings

    • Nicky Stanton
    Pages 119-136

  11. Giving a talk

    • Nicky Stanton
    Pages 137-152

  12. Using visual aids

    • Nicky Stanton
    Pages 153-170

  13. Faster reading

    • Nicky Stanton
    Pages 171-180

  14. Better reading

    • Nicky Stanton
    Pages 181-194

  15. Writing business letters

    • Nicky Stanton
    Pages 195-218

  16. Applying for a job

    • Nicky Stanton
    Pages 219-243

  17. Writing reports

    • Nicky Stanton
    Pages 244-277

  18. Memos, messages, forms and questionnaires

    • Nicky Stanton
    Pages 278-294

  19. Visual communication

    • Nicky Stanton
    Pages 295-329

  20. Getting to grips with grammar

    • Nicky Stanton
    Pages 330-344
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Keywords

About this book

This book is for anyone wanting to improve their communication skills and knowledge of how communication works in organizations. It provides guidance on telephoning and text messaging, interviewing, meetings, giving presentations, speaking in public, letter and report writing, emailing and netiquette, visual and non-verbal communication. There are plenty of activities and exercises throughout so that readers can check their progress. The fourth edition of this best-selling book has been revised to bring it fully up-to-date, taking into account the latest developments in communication and technology. It also includes new material on the ways in which human interactions can be improved by an awareness of different social psychology approaches.

About the author

NICKY STANTON is a management consultant and trainer in management development, leadership and communication. She has worked in industry as a training officer and in education as a senior lecturer in communication and head of a business studies department.

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