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Palgrave Macmillan

Outsourcing Global Services

Knowledge, Innovation and Social Capital

  • Book
  • © 2008

Overview

Authors:
  1. Ilan Oshri
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  2. Julia Kotlarsky
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  3. Leslie P. Willcocks
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Part of the book series: Technology, Work and Globalization (TWG)

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Table of contents (12 chapters)

  1. Front Matter

    Pages i-xvii
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  2. Introduction On the soft side of global IT outsourcing: innovating in relationships, social capital, and knowledge

    • Ilan Oshri, Julia Kotlarsky, Leslie Willcocks
    Pages 1-8

  3. Exploring relationships in information systems outsourcing: a typology of IS outsourcing relationships

    • Stefanie Leimeister, Helmut Krcmar
    Pages 9-43

  4. Offshore middlemen: transnational intermediation in technology sourcing

    • Volker Mahnke, Jonathan Wareham, Niels Bjørn-Andersen
    Pages 44-70

  5. IT outsourcing from a client perspective: exploring client developments and their impact on supplier capabilities

    • Albert G. Plugge, Gerard M. Wijers, René W. Wagenaar
    Pages 71-95

  6. Operational capabilities development in mediated offshore software services models

    • Sirkka L. Jarvenpaa, Ji-Ye Mao
    Pages 96-126

  7. Integrated collaboration across distributed sites: the perils of process and the promise of practice

    • Gary C. David, Donald Chand, Sue Newell, João Resende-Santos
    Pages 127-150

  8. Successful knowledge transfer within offshore supplier networks: a case study exploring social capital in strategic alliances

    • Joseph W. Rottman
    Pages 151-176

  9. Risk, anxiety, and the production of comfort/trust in the context of globalized modes of working: the case of an Ireland-India IS offshoring relationship

    • Séamas Kelly, Camilla Noonan
    Pages 177-215

  10. Requirements analysis in offshore is development: remote bridging of differences in understandings

    • Paul C. van Fenema, Vinay Tiwari, Paul W. L. Vlaar
    Pages 216-238

  11. Global expertise and quality standards in ICT offshore projects

    • Esther Ruiz Ben
    Pages 239-259

  12. Step by step: the development of knowledge transfer and collaboration in a nearshore software development project

    • Michaela Wieandt
    Pages 260-287

  13. Managing dispersed expertise in IT offshore outsourcing: lessons from Tata Consultancy Services

    • Ilan Oshri, Julia Kotlarsky, Leslie Willcocks
    Pages 288-310

  14. Back Matter

    Pages 311-316
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Keywords

About this book

This book provides in-depth insights into the practices that lead to success in outsourcing global services. Written by internationally acclaimed academics, it covers best practices on IT outsourcing, business process outsourcing and netsourcing. This book is a must read for any practitioner, academic or student concerned with global sourcing.

Reviews

'...an excellent source of well-evidenced factors that are essential to be considered in a large-scale IT outsourcing. If that is on your list of things to do, this book would make an excellent read.' - Supply Management

About the authors

ILAN OSHRI is an Associate Professor of Strategic Management, Rotterdam School of Management Erasmus, the Netherlands. He holds a PhD in Strategic Management and Technological Innovations from Warwick Business School, UK. His main research interest lies in the area of learning, knowledge management and innovation in global teams. His work has been widely published in books and journals (www.ilanoshri.com)

JULIA KOTLARSKY is Associate Professor of Information Systems, Information Systems and Management Group, Warwick Business School, UK. She holds a PhD in Information Systems and Management from Rotterdam School of Management Erasmus, the Netherlands. Her research interests revolve around managing knowledge, social and technical aspects of globally distributed software development teams, and IT outsourcing. Kotlarsky has written on this subject and her work has been widely published in books and journals (www.juliakotlarsky.com)

LESLIE P. WILLCOCKS is Professor in the area of technology work and globalization at London School of Economics and Political Science, Associate Fellow at Templeton College, Oxford, and holds visiting chairs at Melbourne and Erasmus universities. His doctorate is from Cambridge University and he has been for the last 16 years Editor-in-Chief of the Journal of Information Technology. He is co-author of 25 books, and has published over 160 refereed papers in journals such asHarvard Business Review, Sloan Management Review, California Management Review, MIS Quarterly, MISQ Executive, Journal of Management Studies, Communications of the ACM, and Journal of Strategic Information Systems. In February 2001, he won the PriceWaterhouseCoopers/Michael Corbett Associates World Outsourcing Achievement Award for his contribution to this field. He is a regular keynote speaker at international practitioner and academic conferences, has extensive consulting experience, and is regularly retained as adviser by major corporations and government institutions.

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