Work and Life in the Global Economy

1. Front Matter

   Pages i-xii

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2. Introduction

   • Debra Howcroft, Helen Richardson

   Pages 1-14

3. Women as Knowledge Workers: From the Telegraph to the Computer

   • Alison Adam

   Pages 15-32

4. Respectability and Flexibility in the Neoliberal Service Economy

   • Carla Freeman

   Pages 33-51

5. ‘Are you married?’ Exploring Gender in a Global Workplace in India

   • Marisa D’Mello

   Pages 52-77

6. Gendered Hierarchies in Transnational Call Centres in India

   • Kiran Mirchandani

   Pages 78-98

7. Domestic Labour — The Experience of Work in India’s Other Call Centre Industry

   • Phil Taylor, Premilla D’Cruz, Ernesto Noronha, Dora Scholarios

   Pages 99-123

8. ‘Caring’ Professionals: Global Migration and Gendered Cultural Economy

   • Shoba Arun

   Pages 124-141

9. The Crisis of Care, International Migration, and Public Policy

   • Lourdes Benería

   Pages 142-164

10. Reflections on Gender and Pay Inequalities in the Contemporary Service Economy

    • Diane Perrons

    Pages 165-184

11. Clerks, Cashiers, Customer Carers: Women’s Work in European Services

    • Juliet Webster

    Pages 185-208

12. An ICT Skills Model of Inclusion: Contemporary Distortions of Equity in British Network Engineer Training

    • Hazel Gillard

    Pages 209-225

13. The Isolated Professional: Conflict, Fragmentation and Overload in UK Financial Services

    • Leo McCann

    Pages 226-252

14. Cultural Constraints: Japanese Mothers Working in a Multinational Corporation

    • Barbara Crump, Rachel Crump

    Pages 253-276

15. Back Matter

    Pages 277-284

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This book aims to explore the social and cultural issues within the economic changes that have given rise to service work. Written by specialists in their respective fields, this book draws together authors from interdisciplinary areas that are carrying out significant research into gender and service work within an international context.

• conflict
• economy
• gender
• service
• women

• Manchester Business School, UK

  Debra Howcroft

ALISON ADAM is Professor of Science, Technology and Society at the University of Salford, UK SHOBA ARUN is Senior Lecturer in the Department of Sociology at the Manchester Metropolitan University, UK LOURDES BENERIA is a Professor at Cornell University, USA and holds a joint appointment with the City and Regional Planning Department and Feminist, Gender and Sexuality Studies RACHEL CRUMP recently completed a Masters degree at Waseda University's graduate School of Asia Pacific Studies in Tokyo, Japan PREMILLA D'CRUZ is Associate Professor of Organizational Behaviour at the Indian Institute of Management in Ahmedabad, India MARISA D'MELLO is an independent organizational consultant and researcher in the IT industry in Mumbai, India CARLA FREEMAN is Associate Professor in the Departments of Anthropology and Women's Studies at Emory University, USA HAZEL GILLARD has a background of some thirty years lecturing in a wide range of subjects in Adult Community, Further and Higher Education in London, UK, and completed her PhD in Information Systems at the London School of Economics in 2006 LEO MCCANN is Lecturer in International and Comparative Management at Manchester Business School, UK KIRAN MIRCHANDANI is an Associate Professor at the Ontario Institute for Studies in Education of the University of Toronto, Canada ERNESTO NORONHA is Associate Professor of Organizational Behaviour at the Indian Institute of Management in Ahmedabad, India DIANE PERRONS is Professor of Economic Geography and Gender Studies at the London School of Economics, UK PHIL TAYLOR is Professor in Work and Employment Studies in the Department of Human Resource Management at the University of Strathclyde, UK DORA SCHOLARIOS is a Reader in Organisational Behaviour at Strathclyde University, UK JULIET WEBSTER is the author of Office Automation: The Labour Process and Women's Work in Britain, (1990), Shaping Women's Work: Gender, Employment and Information Technology (1996) and the co-editor of The Information Society in Europe: Work and Life in an Age of Globalisation (2000)

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