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Palgrave Macmillan

Relationship Competence for Healthcare Management

Peer to Peer

  • Book
  • © 2008

Overview

Authors:
  1. Jennifer Landau
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    You can also search for this author in PubMed   Google Scholar

  2. Elio Borgonovi
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Table of contents (8 chapters)

  1. Front Matter

    Pages i-ix
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  2. Introduction

    • Jennifer Landau, Elio Borgonovi
    Pages 1-5

  3. The Peer to Peer Relationship: The Blended Relationship

    • Jennifer Landau, Elio Borgonovi
    Pages 6-27

  4. Managing the Relationship with Patients

    • Jennifer Landau, Elio Borgonovi
    Pages 28-50

  5. The Non-cooperative Game, the Nash Theory of Equilibrium and Healthcare Management

    • Jennifer Landau, Elio Borgonovi
    Pages 51-72

  6. Trust and Rational Choice

    • Jennifer Landau, Elio Borgonovi
    Pages 73-98

  7. Building Relationships on the Model of Trust

    • Jennifer Landau, Elio Borgonovi
    Pages 99-120

  8. Managerial Competence: Peer to Peer Relationship Management Skills

    • Jennifer Landau, Elio Borgonovi
    Pages 121-145

  9. Conclusions: Management Education

    • Jennifer Landau, Elio Borgonovi
    Pages 146-166

  10. Back Matter

    Pages 167-187
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Keywords

About this book

Healthcare organizations depend on managers to build effective peer relationships to manage complex patient needs. Today, top management is fighting the many headed monster Hydra from Greek Mythology. The organization is steeped in conflict between peers. But, as soon as one problem is resolved, two more have grown in its place. These appear to be personal conflicts, but instead follow patterns of dysfunction. This book provides the conceptual frameworks for identifying these and for developing peer to peer relationship competence in the healthcare organization.

Reviews

'I would recommend this book for practitioners who want some ready examples of a range of different issues concerning peer to peer relationships.' - Helen Dickinson, International Journal of Integrated Care

About the authors

JENNIFER LANDAU is a Senior Lecturer at the Bocconi School of Management of Organizational Behaviour in Healthcare, Italy. She does healthcare management research on patient quality of life and organizational change. She is a contract professor at State University, Department of Medicine, on physician-patient communication and relationship management.

ELIO BORGNOVI is Professor of Public Management at Bocconi University, Italy, and Director of the Institute of Public Administration. He was Dean of the Bocconi School of Management for eight years and President of the Italian Association of Schools of Management. He has extensive strategic experience in developing healthcare management policy, tools and practice for the Italian National Healthcare System.

Bibliographic Information

  • Book Title: Relationship Competence for Healthcare Management

  • Book Subtitle: Peer to Peer

  • Authors: Jennifer Landau, Elio Borgonovi

  • DOI: https://doi.org/10.1057/9780230286689

  • Publisher: Palgrave Macmillan London

  • eBook Packages: Palgrave Business & Management Collection, Business and Management (R0)

  • Copyright Information: Palgrave Macmillan, a division of Macmillan Publishers Limited 2008

  • Hardcover ISBN: 978-0-230-51596-3Published: 04 December 2007

  • eBook ISBN: 978-0-230-28668-9Published: 03 December 2007

  • Edition Number: 1

  • Number of Pages: IX, 187

  • Topics: Management

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