Managing Social Businesses

1. Front Matter

   Pages i-xxx

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2. The Concept: The Practice of Complex Decision Making

   1. Front Matter

      Pages 1-2

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   2. Managing at the Interface of Market and Civil Society

      • Urs P. Jäger

      Pages 3-21

   3. Towards a ‘Theory of Social Businesses’

      • Urs P. Jäger

      Pages 22-49

   4. Framework for Complex Decision Making

      • Urs P. Jäger

      Pages 50-62

3. The Mission: Balance of Civil Society and the Market

   1. Front Matter

      Pages 63-66

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   2. The Origin of Tensions

      • Urs P. Jäger

      Pages 67-83

   3. Decision Making Despite Multiple Identities

      • Urs P. Jäger

      Pages 84-94

4. Governance: Balance of Solidarity and Function

   1. Front Matter

      Pages 95-100

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   2. Resource Tension Areas

      • Urs P. Jäger

      Pages 101-113

   3. Impact Tension Areas

      • Urs P. Jäger

      Pages 114-129

   4. Leadership Tension Areas

      • Urs P. Jäger

      Pages 130-141

   5. Motivation Tension Areas

      • Urs P. Jäger

      Pages 142-156

5. Strategy: Balance of Past and Future

   1. Front Matter

      Pages 157-159

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   2. Screening for Strategies

      • Urs P. Jäger

      Pages 161-174

   3. Legitimization and Strategic Initiatives

      • Urs P. Jäger

      Pages 175-187

   4. Strategy Portfolio

      • Urs P. Jäger

      Pages 188-206

6. Accountability: Balance of Action and Communication

   1. Front Matter

      Pages 207-209

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   2. Accountability Work

      • Urs P. Jäger

      Pages 211-225

   3. Bargaining Accountability

      • Urs P. Jäger

      Pages 226-244

Social businesses and non-profit organizations act at the interface of markets and civil societies. Their executives are challenged by issues of social mission and economic rationale. This book presents a new concept of social businesses and a framework for the mission and strategy-related decision making in this complex concept.

• business
• management
• Motivation
• organization
• organizations
• Portfolio
• strategy

URS JÄGER received a Ph.D. at the University of St. Gallen, Switzerland. He is Associate Professor and Managing Director of a research centre at the same University. He published articles in leading international journals and four books, teaches at different universities and leaded many consulting projects in national and international non-profit organizations.

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