Overview
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Table of contents (12 chapters)
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Front Matter
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Introduction
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Systems Thinking in Public Sector
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Front Matter
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Systems Thinking in Private Sector
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Front Matter
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Back Matter
Keywords
About this book
Editors and Affiliations
About the editors
JOHN SEDDON is a widely-published occupational psychologist and management thinker credited with translating the principles behind the legendary Toyota Production System for service organisations. John began his career researching the reasons for failures of major change programmes. This led him to W. Edwards Deming, who taught him the importance of understanding and managing organisations as systems and Taiichi Ohno who showed the practicality and power of doing so in manufacturing. Based on what he learned he developed his own methods for change, which he describes as a combination of systems thinking – how the work works – and intervention theory – how to change it. John is ManagingDirector of Vanguard, a systems thinking consultancy practice for service organisations, and a Visiting Professor at both the Lean Enterprise Research Centre, University of Cardiff
and the Derbyshire Business School, University of Derby, UK.
BRENDAN O'DONOVAN is Head of Research at Vanguard Consulting. He has recently completed an MSc in Operations Management at Cardiff Business School, UK. Having previously worked for a city council, Brendan has undertaken research projects for Cardiff University and recently co-authored a report for the Wales Audit Office on the subject of systems thinking in the Welsh public sector.
Bibliographic Information
Book Title: Systems Thinking: From Heresy to Practice
Book Subtitle: Public and Private Sector Studies
Editors: Keivan Zokaei, John Seddon, Brendan O’Donovan
DOI: https://doi.org/10.1057/9780230299221
Publisher: Palgrave Macmillan London
eBook Packages: Palgrave Business & Management Collection, Business and Management (R0)
Copyright Information: Palgrave Macmillan, a division of Macmillan Publishers Limited 2011
Hardcover ISBN: 978-0-230-28555-2Published: 14 December 2010
Softcover ISBN: 978-1-349-33072-0Published: 14 December 2010
eBook ISBN: 978-0-230-29922-1Published: 14 December 2010
Edition Number: 1
Number of Pages: XIX, 282
Topics: Operations Management, Business Mathematics, Operations Research/Decision Theory, Industries, Human Geography