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Palgrave Macmillan

Business for the 21st Century

Towards Simplicity and Trust

  • Book
  • © 2011

Overview

Authors:
  1. François Dupuy

    1. Mesa Research, California, USA

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Table of contents (9 chapters)

  1. Front Matter

    Pages i-vii
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  2. Introduction

    1. Introduction

      • François Dupuy
      Pages 1-8

  3. How Companies Lost their Grip (1): ‘Managerial Sloth’ and its Consequences

    1. Front Matter

      Pages 9-9
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    2. We Have Let Work ‘Slip’

      • François Dupuy
      Pages 11-39

    3. Silo Organizations and their Unwanted Side-Effects

      • François Dupuy
      Pages 40-58

    4. We’ve Let the Customer Get Away

      • François Dupuy
      Pages 59-76

  4. How Companies Lost their Grip (2): Front-line Managers Have Been Sacrificed on the Altar of Intermediate Bureaucracies

    1. Front Matter

      Pages 77-77
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    2. Sacrificing the Front-line Managers

      • François Dupuy
      Pages 79-99

    3. Integration and Processes: A Marriage Made in Hell

      • François Dupuy
      Pages 100-115

    4. Trust Destroyed, Trust Rebuilt

      • François Dupuy
      Pages 116-137

  5. Can We Do Things Differently?

    1. Front Matter

      Pages 139-139
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    2. The Difficulty of Changing Endogenous Organizations

      • François Dupuy
      Pages 141-165

    3. Simplicity, Trust and Communities of Interest: Can Things Be Done Differently?

      • François Dupuy
      Pages 166-192

  6. Back Matter

    Pages 193-204
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Keywords

About this book

Using 18 new cases this book shows that in the past companies did not manage labour or customers as long as they did not need to. Tougher competition has forced them to recover control using more processes and reporting systems. But the result has been the opposite: the more they rule, the more they lose control.

Authors and Affiliations

  • Mesa Research, California, USA

    François Dupuy

About the author

FRANCOIS DUPUY is an independent consultant specialising in the sociology of organizations and has worked for some of the major corporations in Europe. He was formerly a researcher at the French National Centre for Scientific Research (CNRS), and an affiliate professor at INSEAD, France and Kelley School of Business, Indiana University, USA.

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