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Palgrave Macmillan

The Management of Consumer Credit

Theory and Practice

  • Book
  • © 2008

Overview

Authors:
  1. Steven Finlay
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Table of contents (10 chapters)

  1. Front Matter

    Pages i-xvi
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  2. Consumer Credit Management: An Introduction

    • Steven Finlay
    Pages 1-14

  3. Organizational Matters

    • Steven Finlay
    Pages 15-31

  4. Marketing

    • Steven Finlay
    Pages 32-56

  5. Predicting Consumer Behaviour

    • Steven Finlay
    Pages 57-73

  6. Customer Acquisition

    • Steven Finlay
    Pages 74-102

  7. Customer Management

    • Steven Finlay
    Pages 103-117

  8. Collections (Early Stage Delinquency)

    • Steven Finlay
    Pages 118-130

  9. Debt Recovery (Late Stage Delinquency)

    • Steven Finlay
    Pages 131-137

  10. Fraud

    • Steven Finlay
    Pages 138-145

  11. Provision, Capital Requirements and Basel II

    • Steven Finlay
    Pages 146-159

  12. Back Matter

    Pages 160-208
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Keywords

About this book

Consumer credit is an integral part of many western societies. This book provides a comprehensive view of how credit-granting institutions operate and discusses the relationship between the strategic objectives set by senior management and the operational strategies employed by credit professionals working at the coal face of credit provision.

Reviews

'... the book could be ideal as the basis for a module on credit management within a Business Studies curriculum or for an induction course for new entrants to the industry... It is the ideal introduction to the topic for the less mathematically minded or for students who will go on to study the mathematics later.' - I. Graham, Trireme International Ltd

About the author

STEVEN FINLAY is an expert in credit risk management, with more than ten years experience within the financial services industry, working with some of the world's leading financial services organizations. He is currently a research fellow at Lancaster University, UK. He has also published Consumer Credit Fundamentals with Palgrave Macmillan.

Bibliographic Information

  • Book Title: The Management of Consumer Credit

  • Book Subtitle: Theory and Practice

  • Authors: Steven Finlay

  • DOI: https://doi.org/10.1057/9780230582507

  • Publisher: Palgrave Macmillan London

  • eBook Packages: Palgrave Economics & Finance Collection, Economics and Finance (R0)

  • Copyright Information: Palgrave Macmillan, a division of Macmillan Publishers Limited 2008

  • Hardcover ISBN: 978-0-230-01351-3Published: 01 April 2008

  • Softcover ISBN: 978-1-349-28480-1Published: 01 January 2008

  • eBook ISBN: 978-0-230-58250-7Published: 01 April 2008

  • Edition Number: 1

  • Number of Pages: XVI, 208

  • Topics: Banking, Risk Management, Business Finance, Public Finance

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