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  • © 2008

Head and Heart Management

Managing Attitudes, Beliefs, Behaviours and Emotions at Work

Palgrave Macmillan

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Table of contents (86 chapters)

  1. Front Matter

    Pages i-x
  2. Introduction

    • Adrian Furnham
    Pages 1-10
  3. A day in the office

    • Adrian Furnham
    Pages 11-12
  4. Advertising archetypes

    • Adrian Furnham
    Pages 13-15
  5. Attitude surveys

    • Adrian Furnham
    Pages 16-18
  6. Base rate blunders

    • Adrian Furnham
    Pages 19-20
  7. Beware salespeople bearing gifts

    • Adrian Furnham
    Pages 21-24
  8. Blindness, pretence and denial

    • Adrian Furnham
    Pages 25-27
  9. Brand discrimination

    • Adrian Furnham
    Pages 28-29
  10. Brand is everything

    • Adrian Furnham
    Pages 30-31
  11. Brand sickness

    • Adrian Furnham
    Pages 32-34
  12. Bullying at work

    • Adrian Furnham
    Pages 35-37
  13. Burnt out but opulent

    • Adrian Furnham
    Pages 38-39
  14. Career planning

    • Adrian Furnham
    Pages 40-42
  15. Character strengths and competencies

    • Adrian Furnham
    Pages 43-44
  16. Charismatic speakers

    • Adrian Furnham
    Pages 45-46
  17. Competitiveness

    • Adrian Furnham
    Pages 47-49
  18. Concentrating on blunders

    • Adrian Furnham
    Pages 50-52
  19. Conference neuroses

    • Adrian Furnham
    Pages 53-55
  20. Delicate delegation

    • Adrian Furnham
    Pages 56-58

About this book

Good managers understand the human condition and human needs. They realise that frequently the heart rules the head, and they know what this can mean for an organization. With nearly 100 'thought-pieces' on the world of management and sales, this book explores how the heart can rule the head and is ideal for 'dipping into' on numerous occasions.

Reviews

'Each essay deals with an old issue in a new, provocative and amusing way. It is an ideal book to dip into and learn from.' - Business Executive

'...a breath of fresh air, laced with nitrous oxide, that will inform, provoke and entertain in equal measure. Students, too may find it useful as a lively real-world commentary to add colour and texture to their academic studies.' - Neville Osrin, Leadership Matters

About the author

ADRIAN FURNHAM is Professor of Psychology at University College, London, UK. He is on the editorial board of a number of journals, has received many awards, and was recognized as the most productive psychologist in the world from 1980 to 1989. Furnham is the author of over 600 journal articles and more than 52 books, including successful, popular management books. He acts as a consultant to a number of bodies including HM Government, British Airways, HBOS and SAP and also a number of multinational corporations. He consults for national and multinational organisations and is a weekly newspaper columnist.

Bibliographic Information

Buy it now

Buying options

eBook USD 39.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Other ways to access