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Palgrave Macmillan

Beyond Organizational Change

Structure, Discourse and Power in UK Financial Services

  • Book
  • © 2000

Overview

Authors:
  1. Glenn Morgan
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  2. Andrew Sturdy
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Table of contents (9 chapters)

  1. Front Matter

    Pages i-vii
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  2. Introduction

    1. Front Matter

      Pages 1-1
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    2. The Social Approach to Organizational Change

      • Glenn Morgan, Andrew Sturdy
      Pages 3-40

  3. The Organizational Field of UK Financial Services

    1. Front Matter

      Pages 41-41
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    2. Money, Financial Institutions and the Social Order

      • Glenn Morgan, Andrew Sturdy
      Pages 43-71

    3. National and International Money: Restructuring British Financial Institutions

      • Glenn Morgan, Andrew Sturdy
      Pages 72-117

  4. Changing Discourses: Process and Outcomes

    1. Front Matter

      Pages 119-119
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    2. Introducing Strategic Discourse

      • Glenn Morgan, Andrew Sturdy
      Pages 121-136

    3. Strategy Discourse and Financial Services: Enter the Management Consultants and IT

      • Glenn Morgan, Andrew Sturdy
      Pages 137-159

    4. Marketing Discourse: Its Emergence and Contradictions

      • Glenn Morgan, Andrew Sturdy
      Pages 160-189

    5. Changing Work Experiences and Practices: From Black Coats to Service Smiles

      • Glenn Morgan, Andrew Sturdy
      Pages 190-218

  5. The Emerging Organizational Field

    1. Front Matter

      Pages 219-219
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    2. Transformation and Change in Financial Services

      • Glenn Morgan, Andrew Sturdy
      Pages 221-251

    3. Conclusion

      • Glenn Morgan, Andrew Sturdy
      Pages 252-270

  6. Back Matter

    Pages 271-309
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About this book

In this distinctive and valuable contribution to understanding organisational change, different levels and types of analysis are drawn on and connected. This is achieved through an exploration of the conditions, processes and outcomes of change in the field of UK financial services.

About the authors

GLENN MORGAN is Senior Lecturer in Organisational Behaviour at Warwick Business School, University of Warwick. He has previously worked at Manchester Business School and Manchester School of Management, UMIST. He has written many articles on organisation theory and financial services for books, academic and policy journals, and his publications include Organisations in Society (1990, Macmillan), and Regulation and Deregulation in European Financial Services (1997, Macmillan; edited with David Knights)

ANDREW STURDY is Lecturer in Human Resource Management in the School of Management, University of Bath and an external examiner for the Chartered Institute of Bankers (UMIST). In the last fifteen years, his work has covered a range of issues in retail financial services in Europe and South-East Asia, including changing organisations, technologies, management ideas and consumption and employment patterns. This work has been published in a variety of books and journals. His current area of interest is the role of management consultants and the global diffusion of customer service ideas

Bibliographic Information

  • Book Title: Beyond Organizational Change

  • Book Subtitle: Structure, Discourse and Power in UK Financial Services

  • Authors: Glenn Morgan, Andrew Sturdy

  • DOI: https://doi.org/10.1057/9780230800052

  • Publisher: Palgrave Macmillan London

  • eBook Packages: Palgrave Business & Management Collection, Business and Management (R0)

  • Copyright Information: Palgrave Macmillan, a division of Macmillan Publishers Limited 2000

  • Hardcover ISBN: 978-0-333-52699-6Published: 04 May 2000

  • Softcover ISBN: 978-1-349-38967-4Published: 01 January 2000

  • eBook ISBN: 978-0-230-80005-2Published: 04 May 2000

  • Edition Number: 1

  • Number of Pages: VIII, 309

  • Topics: Organization, Financial Services

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