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Communication in Social Work

  • Textbook
  • © 1994

Overview

Authors:
  1. Joyce Lishman
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Part of the book series: Practical Social Work Series (PSWS)

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Table of contents (10 chapters)

  1. Front Matter

    Pages i-ix
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  2. Introduction

    • Joyce Lishman
    Pages 1-5

  3. Helpful and Effective Communication : Our Clients’ Views

    • Joyce Lishman
    Pages 6-14

  4. Kinds of Communication

    • Joyce Lishman
    Pages 15-44

  5. Building and Maintaining Client—Worker Relationships

    • Joyce Lishman
    Pages 45-57

  6. Attending and Listening

    • Joyce Lishman
    Pages 58-70

  7. Sharing Information

    • Joyce Lishman
    Pages 71-85

  8. Making a Contract

    • Joyce Lishman
    Pages 86-105

  9. Intervention: Non-Verbal and Verbal Techniques for Changing Attitudes and Behaviour

    • Joyce Lishman
    Pages 106-127

  10. Intervention: Written Techniques for Changing Attitudes and Behaviours

    • Joyce Lishman
    Pages 128-140

  11. Conclusion

    • Joyce Lishman
    Pages 141-145

  12. Back Matter

    Pages 146-158
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Keywords

About this book

Using knowledge of communication skills from different sources (studies of chat perception, social psychology, evaluation research and practice theory), this volume introduces and examines the non-verbal, symbolic, verbal and written communication skills required for social work practice in all settings. It then applies this basic knowledge and understanding to different purposes of social work; relationship building and maintaining, listening, giving information and advice, making a contract and intervention to help clients problem-solve or change attitudes or behaviour.

About the author

JOYCE LISHMAN is Professor and Head of the School of Applied Social Studies at the Robert Gordon University, Aberdeen, UK. Her practice experience is with children and adolescents and their families and as a Malcolm Sargent social worker with children with cancer and leukaemia and their families. Her research has been primarily in client perceptions and the analysis of social work interviews. She edited the Research Highlights in Social Work series.

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