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Book cover
  • Textbook
  • © 1992

People Skills

Building Business Relationships

Authors:

  1. Vera Hughes
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Table of contents (12 chapters)

  1. Front Matter

    Pages i-x
    PDF

  2. Everyone Deals with People

    • Vera Hughes
    Pages 1-11

  3. Gathering Information

    • Vera Hughes
    Pages 12-25

  4. Opening and Closing

    • Vera Hughes
    Pages 26-38

  5. Self-preservation Skills

    • Vera Hughes
    Pages 39-49

  6. People with Difficulties

    • Vera Hughes
    Pages 50-62

  7. People Who are in Distress

    • Vera Hughes
    Pages 63-72

  8. Complaints

    • Vera Hughes
    Pages 73-86

  9. Working with Other People

    • Vera Hughes
    Pages 87-102

  10. Working through Other People

    • Vera Hughes
    Pages 103-114

  11. Self Development Opportunities

    • Vera Hughes
    Pages 115-130

  12. Quality Service

    • Vera Hughes
    Pages 131-139

  13. Creative Thinking

    • Vera Hughes
    Pages 140-150

  14. Back Matter

    Pages 151-153
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About this book

If you want to know what to do - in an appraisal - when you have to work through other people - when you are trying to collect information then this is the book for you. People Skills is about getting on with people at work - people with whom you spend a great deal of your life. Like any other relationship, a business relationship has to be worked at. This book makes it fun to find out more about yourself with quizzes and tests to fill in. Vera Hughes sets up activities to make the ideas come alive, to help you develop your skills in thinking, communication and action.
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